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| Defining Human Services | |
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| An Introduction to Human Services | |
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| Themes and Purposes of Human Services | |
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| Problems in Living | |
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| The Growing Number of Problems in the Modern World | |
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| Self-Sufficiency | |
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| Box | |
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| International Focus: Teen Pregnancy | |
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| Social Care, Social Control, and Rehabilitation | |
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| The Interdisciplinary Nature of Human Services | |
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| Box | |
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| Web Sources: Find Out More About Meeting Almeada+s Needs | |
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| The Relationship between Client and Helper | |
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| The Client and the Client+s Environment | |
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| Box | |
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| A Pioneer In Human Services | |
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| Management Principles in Human Service Delivery | |
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| Networking to Develop a Human Service Umbrella | |
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| Forming Teams and Partnerships to Provide Services | |
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| Case Management | |
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| Roles and Activities of the Human Service Professional | |
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| The Generalist | |
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| Box | |
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| Classified Ads | |
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| A History of Helping | |
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| Early History: A Summary | |
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| Box | |
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| Elizabethan Poor Laws | |
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| Human Services in the United States: Colonial America | |
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| The 19th Century: A Time of Change | |
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| Social Philosophies | |
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| Probation | |
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| Treatment of People with Mental Illness | |
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| Child Welfare | |
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| Reform Movements | |
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| Box | |
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| International Focus: Mental Health In Developing Countries | |
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| Early 20th Century: New Directions | |
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| Seeds of the Mental Health Movement | |
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| Increased Federal Involvement | |
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| Box | |
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| An Asylum in 1902 | |
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| Mid-20th Century: Focus on Mental Health | |
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| Serving Those in Need | |
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| The Human Service Movement | |
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| Late-20th Century: Revising the Social Welfare System | |
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| Dismantling the Welfare System | |
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| Welfare Reform | |
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| Policies and Procedures | |
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| Highlights of the New Law | |
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| The Faces of Welfare to Work | |
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| Web Sources: Welfare Reform | |
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| Evaluation of Welfare Reform | |
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| Significant Challenges | |
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| A Final Thought | |
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| Human Services Today | |
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| New Settings for Human Service Delivery | |
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| Institutional and Community-Based Services | |
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| Box | |
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| Youth in Need | |
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| Human Services in Rural Areas | |
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| Human Services in Industry and the Military | |
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| The Impact of Technology | |
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| Communication | |
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| Information Management | |
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| Providing Services to Clients | |
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| Box | |
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| Web Sources: Find Out More about Human Services on the Internet | |
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| Professional Development | |
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| Managed Care | |
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| The Influence of Managed Care | |
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| Managed Care and the Human Service Professional | |
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| The International Dimension | |
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| Challenges in International Human Services | |
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| Box | |
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| International Focus: A Refugee for Liberia | |
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| Influences on the United States | |
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| Box | |
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| International Focus: Kevin Burns+ A Peace Corps Experience | |
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| Trends in Human Services | |
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| Aging in America | |
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| An Emphasis on Diversity | |
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| Box | |
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| Web Sources: Find Out More about Older Adults | |
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| Terrorism | |
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| New Roles and Skills for Clients and Helpers | |
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| Box | |
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| Resources for Coping with Traumatic Events | |
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| Conservatism | |
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| Models of Human Service Delivery | |
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| The Medical Model | |
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| Definition | |
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| International Focus: Models of Service Design | |
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| History | |
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| Philippe Pinel | |
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| Box | |
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| Web Sources: Find Out More about Psychotropic Medications | |
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| Case Studies | |
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| The Public Health Model | |
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| Definition | |
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| History | |
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| Public Health Services | |
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| Case Studies | |
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| The Human Service Model | |
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| Definition | |
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| Philosophy | |
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| Case Study | |
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| The Client | |
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| The Whole Person | |
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| Perceptions of Client Problems | |
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| Defining Problems | |
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| Understanding Client Problems | |
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| Web Sources: Find Out More about Client Problems | |
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| International Focus: Communities in Crisis+ Reaching the Vulnerable | |
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| Clients as Individuals, Groups, and Populations | |
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| Getting Help | |
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| Ways of Getting Help | |
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| Web Sources: Find Out More about Gangs | |
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| Getting Help: Locate Services | |
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| Barriers to Seeking Help | |
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| The Client+s Perspective | |
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| Getting Help: One Client+s Perspective | |
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| Client Expectations | |
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| A Client Speaks | |
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| Client Evaluations of Services | |
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| The Human Service Professional | |
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| Who Is the Helper? Motivations for Choosing a Helping Profession | |
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| Values and Helping | |
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| Box | |
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| My Work as a Human Service Professional | |
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| Characteristics of the Helper | |
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| Typology of Human Service Professionals | |
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| Categories of Workers | |
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| The Human Service Professional | |
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| Box | |
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| Maslow+s View of Hel | |