Interviewing for Solutions

ISBN-10: 0495115886

ISBN-13: 9780495115885

Edition: 3rd 2008 (Revised)

Authors: Peter De Jong, Insoo Kim Berg

List price: $187.95 Buy it from $12.92 Rent it from $159.66
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Written in an informal, conversational style, INTERVIEWING FOR SOLUTIONS features a unique solutions-oriented approach to basic interviewing in the helping professions. Peter DeJong and Insoo Kim Berg's proven approach views clients as competent, helps them to visualize the changes they want, and builds on what they are already doing that works. Throughout the book, the authors' present models for solution-focused work, illustrated by examples and supported by research. This edition features integrated multimedia resources, including an instructional DVD with exercises and a Book Companion Website. These unique supplementary materials include demonstration interviews, instructional ideas, class (or workshop) exercises, exercises for practice outside of class, sample test items, tools for solution building with clients, and more.
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Book details

List price: $187.95
Edition: 3rd
Copyright year: 2008
Publisher: Wadsworth
Publication date: 2/28/2007
Binding: Paperback
Pages: 336
Size: 6.25" wide x 9.50" long x 0.75" tall
Weight: 1.144
Language: English

Insoo Kim Berg, M.S.S.W. is a co-developer of the solution-focused approach and is the director of the Brief Family Therapy Center, Milwaukee, Wisconsin. Many of her 10 books and over 35 papers have been translated into 14 languages. Among her books are FAMILY BASED SERVICES, WORKING WITH THE PROBLEM DRINKER (co-author Scott D. Miller), BUILDING SOLUTIONS IN CHILD PROTECTIVE SERVICES (co-author Susan Kelly), and CHILDREN'S SOLUTION WORK (co-author Therese Steiner). Insoo lectures across North America, Europe, Scandinavia, and Pacific Rim countries and consults with organizations and various government agencies.

About the Authors
About the Chapter 14 Contributors
From Problem Solving to Solution Building
Helping as Problem Solving
The Stages of Problem Solving
A Caveat: The Importance of Trust Development
The Medical Model
Problem Solving: The Paradigm of the Helping Professions
Helping as Solution Building
Concerns about the Problem-Solving Paradigm
History of Solution Building
Solution Building: The Basics
A Second Interview with Rosie
Solution-Building Interviewing Activities
The Stages of Solution Building
Describing the Problem
Developing Well-Formed Goals
Exploring for Exceptions
End-of-Session Feedback
Evaluating Client Progress
The Client as Expert
Skills for Not Knowing
Basic Interviewing Skills
Formulating Questions
Getting Details
Echoing Clients' Key Words
Open Questions
Practitioners' Nonverbal Behavior
The Use of Silence
Noticing Clients' Nonverbal Behavior
Noticing Process
Affirming Clients' Perceptions
Natural Empathy
Returning the Focus to the Client
Noticing Hints of Possibility
Exploring Client Meanings
Relationship Questions
Amplifying Solution Talk
Leading from One Step Behind
Getting Started: How to Pay Attention to What the Client Wants
When You First Meet Your Client
Names and Small Talk
Clarifying How You Work
Problem Description
Asking for Client Perceptions and Respecting Client Language
What Is the Client's Understanding of How the Problem Affects the Client?
What Has the Client Tried?
What Is Most Important for the Client to Work on First?
How to Work with Clients on What They Might Want
When Clients Want Something and See Themselves as Part of a Solution
A Word of Caution
When Clients Say Someone Else Needs to Change
When Clients Seem Uninterested or Resistant to Changing
What if Clients Want What Is Not Good for Them?
What if Clients Do Not Want Anything at All?
Influencing Client Cooperation and Motivation
How to Amplify What Clients Want: The Miracle Question
Characteristics of Well-Formed Goals
Importance to the Client
Interactional Terms
Situational Features
The Presence of Some Desirable Behaviors Rather than the Absence of Problems
A Beginning Step Rather than the Final Result
Clients' Recognition of a Role for Themselves
Concrete, Behavioral, Measurable Terms
Realistic Terms
A Challenge to the Client
The Miracle Question
Ah Yan's Miracle Picture
The Williams Family
The Art of Interviewing for Well-Formed Goals
Avoiding Premature Closure
Exploring for Exceptions: Building on Client Strengths and Successes
Interviewing for Exceptions
Ah Yan's Exceptions
Client Successes and Strengths
Respecting the Client's Words and Frame of Reference
Scaling Questions
Presession-Change Scaling
Scaling Motivation and Confidence
Exceptions: The Williams Family
Building toward a Difference that Makes a Difference
Formulating Feedback for Clients
Taking a Thinking Break
The Structure of Feedback
The Bridge
Deciding on a Suggestion
Does the Client Want Something?
Are There Well-Formed Goals?
Are There Exceptions?
Feedback for Ah Yan
Feedback for the Williams Family
Feedback Guidelines
Common Messages
When Clients Do Not Perceive a Problem and Do Not Want Anything
When Clients Perceive a Problem But Not a Role for Themselves in a Solution
When Clients Want Something and See Themselves as Part of a Solution
Other Useful Messages
The Overcoming-the-Urge Suggestion
Addressing Competing Views of the Solution
Decisions about the Next Session
Cribsheets, Protocols, and Notetaking
Later Sessions: Finding, Amplifying, and Measuring Client Progress
"What's better?"
Ah Yan
Doing More of the Same
Scaling Progress
Scaling Confidence
Next Steps
The Break
The Second Session with the Williams Family
"What's Better?"
Setbacks, Relapses, and Times when Nothing Is Better
Interviewing Clients in Involuntary Situations: Children, Dyads, and the Mandated
Taking a Solution Focus
Key Ideas for Solution Building with Clients in Involuntary Situations
Begin by Assuming the Client Probably Does Not Want Anything from You
Responding to Anger and Negativity
Listen for Who and What Are Important
Use Relationship Questions to Address Context
Incorporating Nonnegotiable Requirements
Giving Control to Clients
Guidelines, Useful Questions, and a Protocol for Interviewing Involuntary Clients
Building Solutions with Children
Children as Involuntary Participants
Getting Prepared to Meet a Child
Getting Started with Positives
Enlisting Adults as Allies
Getting the Child's Perceptions
Other Tips for Interviewing Children
Interviewing Dyads
Focus on the Relationship
Getting Started
Work toward a Common Goal
Other Tips
Working with Those Mandated into Services
Getting Started
Getting More Details about the Client's Understandings and What the Client Wants
Asking about Context with Relationship Questions
Coconstructing Competence
Back on Familiar Ground
What about Making Recommendations that the Client Opposes?
Final Word
Interviewing in Crisis Situations
Solution Focus versus Problem Focus
Getting Started: "How Can I Help?"
"What Have You Tried?"
"What Do You Want to Have Different?"
Asking the Miracle Question
Coping Questions
The Case of Jermaine
Coping Exploration
Connecting with the Larger Picture
Using Coping Questions with Clients Who Talk Suicide
Scaling Questions
Scaling Current Coping Ability
Scaling Presession Coping Changes
Scaling the Next Step
Scaling Motivation and Confidence
Feedback: Doing More of What Helps
Gathering Problem-Assessment Information
When the Client Remains Overwhelmed
Early Research at Brief Family Therapy Center
1992-1993 Study Design Participants
Outcome Measurement
Length of Services
Intermediate Outcomes
Final Outcomes
Comparative Data
Other Studies of Solution-Focused Therapy
Next Steps
Professional Values and Human Diversity
Solution Building and Professional Values
Respecting Human Dignity
Individualizing Service
Fostering Client Vision
Building on Strengths
Encouraging Client Participation
Maximizing Self-Determination
Fostering Transferability
Maximizing Client Empowerment
Protecting Confidentiality
Promoting Normalization
Monitoring Change
Diversity-Competent Practice
Outcome Data on Diversity
Diversity and Satisfaction with Services
Agency, Group, and Community Practice
Solution Building and Agency Practice
Case Documentation in Problem-Focused Settings
Case Documentation in More Solution-Focused Settings
Case Conferences in Problem-Focused Settings
Case Conferences in More Solution-Focused Settings
Solution-Building Supervision
Relationships with Colleagues in Problem-Focused Settings
Relationships with Colleagues in Solution-Focused Settings
Relationships with Collaterals
Group and Organizational Practice
Group Practice
Organizational Practice
Family Solutions: From "Problem Families to Families Finding Solutions"
The Need for Something Different
How We Did It
Techniques Employed
Differences Made
Case Examples
Katy McKeith
Colin James
Feedback from Families
The Woww Program
The Program
Observation and Complimenting by a Coach
Creating Classroom Goals
Scaling Classroom Success
Solutions for Bullying in Primary Schools
The Support Group Approach to Bullying
Case Example
Making a Difference
Implementation of Solution-Focused Skills in a Hawai'i Prison
Program Description
Restorative Circle
Inmate Training in SF Skills
Case Example: Restorative Circle
Satisfaction with Restorative Circles
Satisfaction with Inmate Training
It's a Matter of Choice
The Problem Drinking Treatment Program
Techniques from SFBT
A Case
The Plumas Project: Solution-Focused Treatment of Domestic Violence Offenders
Shifting to a Solution Focus
Our Program
Assessment Interview
Program Outcomes
Recidivism Rates
Partners' Comments
Group Members' Comments
Impact On Practitioners
Impact on Our Agency
Transforming Agency Practice through Solution-Focused Supervision
Why Change was Necessary
How I Introduced Solution-Focused Practices
Therapists' Views
Further Developments
Differences We have Noticed
Youthcare Drenthe
Becoming a Solution-Focused Organization
Adopting a Paradigm Change
Swarm Phenomenon
My Vision for the Miracle Organization
Making the Vision Happen
Role of the Director
Theoretical Implications
Shifts in Client Perceptions and Definitions
Social Constructionism
Shifting Paradigms
Outcome Data
Shifting Perceptions and Definitions as a Client Strength
Solution-Building Tools
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