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Building a Foundation The Relevance of Engineering Communication | |
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Characteristics of Engineering Communication: Necessity for a Specific Audience, Integration of Visual Elements, Ease of Selective Access, Timelines, Structures | |
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Ethics: Definitions, Codes of Ethics | |
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Applications, Conclusion | |
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Cultural Impact: Cultural Preferences, Cultural Referents | |
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The Issue of Gender | |
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Correct Language: Definition, Explanation, Advice | |
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Case Studies | |
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Exercises | |
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Check It-Out? Useful Websites | |
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The CMAPP Analysis Transactional Communication Models | |
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The CMAPP Communication Model: Definitions, Analysis Tips, Example, Interrelationships Among CMAPP Elements, Applications | |
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Case Studies | |
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Exercises | |
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Check It Out? Useful Web Sites | |
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Complementary Attributes of the CMAPP Model Abbreviations and Acronyms | |
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Complimentary CMAPP Attributes: 5WH, KISS, ABC, CFF, CAP | |
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Case Study | |
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Exercises | |
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Chick It Out? Useful Web Sites | |
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Research and Reference Works Research: Libraries, On-line Searches | |
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Documenting Sources: Plagiarism, Ethics | |
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Style Guides | |
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Language Use Tools: Dictionaries, Thesaurus, Grammar Checker | |
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Case Study | |
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Exercises | |
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Check-It Out? Useful Web Sites | |
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From Data to Information Data versus Information: Process and Structure, Collecting Data, Organizing Data Into an Outline, Refining the Outline | |
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The Information-Evaluation Distinction: Denotation and Connotation, Ethical Communication, Simple Examples | |
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Case Study | |
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Exercises | |
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Check It Out? Useful Web Sites | |
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Visual Elements in Written and Oral Communication Document Visuals: Body Text and Level Heads, Headers and Footers, White Space, Margins, Line and Paragraph Spacing, Justification, Fonts, Other Attributes, Lists | |
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Visuals in Documents and Presentations: Information and Impression, Considerations | |
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Charts and Tables: Pie Charts, Column Charts, Horizontal Bar Charts, Line Charts, Tables | |
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Clip Art and Other Web Visuals | |
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Case Study | |
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Exercises | |
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Check It Out? Useful Web Sites | |
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Communication Strategies (1): Conveying News Standardization and Originality | |
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Conveying Good news | |
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Conveying Bad News | |
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Neutral news | |
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Case Studies | |
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Exercises | |
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Check It Out? Useful Web Sites | |
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Communication Strategies (2): Mechanism Description, Process Description, and Instructions Mechanism Description: Leonardo?s Mechanisms | |
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Simple Technical Description | |
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Complex Description: Computerized Hyperlinks | |
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Process Description | |
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Instructions: Characteristics, Strategy, Hyperlinked Instructions | |
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Case Study | |
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Exercises | |
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Check It Out? Useful Web Sites | |
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Communication Strategies (3): Persuasion Persuasive Strategies: Intellect versus Emotion | |
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Targeting the Intellect: Logical Argumentation: Deductive Strategy, Inductive Strategy, Syllogisms, Logical Fallacies, A Note on Ethics | |
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Targeting the Emotions: AIDA: Attention, Interest, Desire, Action, A Note on Ethics | |
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Choosing a Strategy | |
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Case Study | |
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Exercises | |
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Check It Out? Useful Web Sites | |
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Common Products (1): Letters, Memos, Faxes, and E-mail Letters: Block and Modified Block, Letter Conventions, Simplified Format | |
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Memos | |
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Faxes: Fax Conventions, A Note on Ethics | |
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Email: The Privacy Issue, Netiquette | |
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Case Studies | |
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Exercises | |
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Check It Out? Useful Web Sites | |
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Common Products (2): Reports, Summaries, and Abstracts Definitions and Distinctions | |
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Reports Overview: Rationale, Hierarchy, Level of Technicality | |
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Informal Reports: Single Focus, Varied Product Format, Length, Content Type, Classification | |
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Categories: Informative Reports, Analytical Reports | |
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Formal Reports: Characteristics | |
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Summaries and Abstracts: Categories, Content and Length, Content Summary Process, An Ethical and Cultural Aside | |
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Case Study | |
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Exercises | |
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Check It Out? Useful Web Sites | |
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Common Products (3): Proposals Classification of Proposals: Solicited Internal, Unsolicited Internal, Solicited External, and Unsolicited External | |
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CMAPP Implication | |
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Informal and Formal Proposals: Structure | |
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General Considerations | |
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Case Study | |
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Exerc | |