Unlocking Public Value A New Model for Achieving High Performance in Public Service Organizations
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Description: A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $45.00
Copyright year: 2006
Publisher: John Wiley & Sons, Incorporated
Publication date: 9/11/2006
Size: 6.50" wide x 9.75" long x 0.75" tall
|The Public Sector Squeeze|
|Zeroing In on Outcomes|
|Why Is It So Hard to Measure Public Value?|
|Measuring and Analyzing Public Service Value|
|The Key to Unlocking Public Value|
|Appendix: Public Service Value Methodology|
|About the Authors|