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Total Quality Management : Strategies and Techniques Proven at Today's Most Successful Companies

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ISBN-10: 0471595381

ISBN-13: 9780471595380

Edition: 1994

Authors: Arnold Weimerskirch, Stephen George

List price: $32.95
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Book details

List price: $32.95
Copyright year: 1994
Publisher: Wiley & Sons, Incorporated, John
Binding: Hardcover
Pages: 304
Size: 7.20" wide x 10.20" long
Weight: 1.738
Language: English

The New Management Model. Leadership. Customer Focus. Strategic Planning. Management. Employee Involvement. Training. Reward and Recognition. Employee Focus. Customer Contacts. Design of Products and Services. Process Management. Supplier Quality. Data Collection and Analysis. Benchmarking. Corporate Responsibility and Citizenship. System Assessments. Crossing the River: The Transition to the New Management Model. Resources. Index.