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Hospitality Information Systems and E-Commerce

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ISBN-10: 0471478490

ISBN-13: 9780471478492

Edition: 2006

Authors: Dana V. Tesone

List price: $123.95
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Description:

Up-to-date coverage of how technology impacts management in the hospitality industry In order to succeed in today2s business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry-lodging, foodservice, and tourism-this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation. Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce: Provides an overview of information technology basics, including computer hardware, software, and networks Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business Features interviews with information technology professionals in the hospitality industry Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation Contains a practical glossary of technical terminology Hospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.
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Book details

List price: $123.95
Copyright year: 2006
Publisher: John Wiley & Sons, Incorporated
Publication date: 3/8/2005
Binding: Paperback
Pages: 304
Size: 7.25" wide x 9.00" long x 0.50" tall
Weight: 1.408
Language: English

Preface
Acknowledgments
General Applications
Understanding Hospitality Information Systems and Information Technology
Computer Hardware for Hospitality
Computer Software for Hospitality
Computer Networks and Telecommunications for Hospitality
Hospitality Management and the Internet
Electronic Commerce (E-Commerce)
E-Information and Distribution Systems
E-Business Strategies and Solutions
Hospitality Functional Applications
Computer Reservations Systems (CRS) and Global Distribution Systems (GDS)
Property Management Systems (PMS) and Point of Sale Systems (POS)
Accounting Control and Production Systems
Marketing and Human Resources Management Systems
Safety, Security, and Physical Plant Systems
Glossary
Index