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| Preface | |
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| Challenges of Managing in High-Technology | |
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| Managing in Today's High-Tech Business Environment | |
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| MoT Scope and Focus | |
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| Developing a Formal Definition | |
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| The Special Role of Engineering Management | |
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| Global Dimensions | |
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| Impact of Internet and e-Commerce | |
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| Technology and Society | |
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| Future Trends | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Managing in an e-Business World | |
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| A Changing Environment | |
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| The Unique Nature of Managing Technology-Based Businesses | |
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| History of Managing Technology | |
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| Forces That Drive Technology Companies Today | |
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| Measuring Technology Content and Intensity | |
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| Case Study: Reprogramming Amazon | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Organizing the High-Technology Enterprise | |
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| Today's Business Processes Require Flexibility, Speed, and Efficiency | |
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| Organization Designs for Technology-Based Enterprises | |
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| Organizational Layers and Subsystems | |
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| Organizational Choices | |
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| Real-World Hybrids | |
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| Understanding the Working Environment | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Concurrent Engineering and Integrated Product Development | |
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| The Need for Effective Management Processes | |
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| A Spectrum of Contemporary Management Systems | |
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| Concurrent Engineering-A Unique Project Management Concept | |
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| Criteria for Success | |
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| Defining the Process to the Team | |
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| Understanding the Challenges | |
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| Understanding the Organizational Components | |
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| Recommendations for Effective Management | |
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| Conclusion | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Managing People and Organizations | |
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| Changing Roles of Managerial Leadership | |
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| Motivation and Technology Performance | |
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| Formal Models of Motivation | |
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| Leadership in Technology | |
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| The Power Spectrum in Technology Management | |
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| How to Make It Work: Suggestions for Increasing Effectiveness | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Managing Technology-Based Projects | |
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| Management of Technology Is Project-Oriented | |
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| Modern Project Management: A Continuously Evolving System | |
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| The Formal Project Management System | |
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| Framing the Project | |
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| Defining the Work | |
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| Managing Time and Resources | |
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| Defining the Project Organization | |
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| Using Project Management Tools Properly | |
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| A Model for Project Performance | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Measuring and Controlling the Work | |
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| The Challenges of Managerial Control in Technology | |
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| What We Know About Managerial Controls in Complex Work Environments | |
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| Characteristics of Effective Controls | |
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| How Do Managers Control Technology-Intensive Work? | |
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| Recommendations for Using Management Controls Effectively | |
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| Conclusion | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Project Complexity Metrics | |
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| Project Evaluation and Selection | |
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| Making the Right Decisions Up Front | |
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| Quantitative Approaches to Project Evaluation and Selection | |
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| Qualitative Approaches to Project Evaluation and Selection | |
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| Recommendations for Effective Project Evaluation and Selection | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Summary Description of Terms, Variables, and Abbreviations Used in This Chapter | |
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| Leading Technology Teams | |
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| Challenges of Technical Teamwork | |
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| What We Know About Technology-Oriented Teams | |
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| Toward Self-Direction and Virtual Teams | |
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| Measuring Project Team Performance | |
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| A Model for Team Building | |
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| Building High-Performing Teams | |
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| Recommendations for Effective Team Management | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Field Research Summary on Team Leadership | |
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| Managing R&D and Innovation | |
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| The Need for Innovation in Business: Changes and Challenges | |
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| What We Know About Management of Technical Innovation | |
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| Measuring Innovative Performance | |
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| Characteristics of an Innovative Work Environment | |
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| Managing for Innovative Performance | |
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| Conclusions | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Voices from the Field: Some Applied Research | |
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| Managing Environmental Quality | |
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| New Standards and Policies toward Environmental Quality | |
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| Importance of Cost Accountability to Environmental Quality | |
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| The Established Environmental Cost Accounting System | |
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| New Concepts of Environmental Quality Management in Technology Firms | |
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| Benefits and Challenges of the New Approach | |
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| Criteria for Managing Environmental Quality Effectively | |
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| Conclusions | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Managing Risks in High Technology | |
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| The High Stakes of Playing in Technology | |
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| How Managers Deal with Risks-Some Field Research Findings | |
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| Criteria for Effective Risk Management | |
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| Conclusion | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Developing New Business | |
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| The-Importance of New Business Development | |
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| Proposal Solicitation | |
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| Proposal Types and Formats | |
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| Identifying New Business Opportunities | |
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| Assessing New Contract Opportunities | |
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| Writing a Winning Proposal | |
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| Negotiating and Closing the Contract | |
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| Recommendations to Management | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| Reference Material and Contract Information Sources | |
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| Consulting in Technology Management | |
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| The Need for Technology Management Consultants | |
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| Criteria for Effective Consulting Services | |
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| A Model for High Performance | |
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| Recommendations to Consulting Professionals | |
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| Conclusions | |
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| Summary of Key Points and Conclusions | |
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| Critical Thinking: Questions for Discussion | |
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| References and Additional Readings | |
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| Policy and Procedure Examples for Management of Technology | |
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| Professional Societies in Science, Engineering, and Technology Management | |
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| Professional Journals in Engineering and Technology Management | |
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| Professional Conferences in Engineering and Technology Management | |
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| Centers of Technology Management and Other Resources | |
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| Index | |