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| Preface | |
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| Preface to the First Edition | |
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| Acknowledgments | |
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| Introduction to the Art of Communication | |
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| The Written Document--Prose and Panic | |
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| Planning the Document | |
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| Making the Connection | |
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| Establishing the Flow | |
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| Providing the Reinforcement | |
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| Zero-Time Planning | |
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| Acquiring a Healthy Writing Attitude | |
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| Preparing to Write | |
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| Anticipating the Readers' Needs | |
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| Enthusiasm: Enjoying It and Avoiding Writer's Block | |
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| Zero-Planning Attitude Adjustments: Theirs, Not Ours! | |
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| Producing the Document | |
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| Simplicity: Why Overcomplicate the Task? | |
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| Isolation: Get Away from the Interruptions | |
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| Zero-Time Preparation Techniques: They Get What They Pay For! | |
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| The Formal Presentation--Dissertation or Disaster | |
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| Planning the Presentation | |
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| Making the Connection | |
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| Providing the Flow and Reinforcement | |
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| Zero-Time Planning | |
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| Acquiring the Successful Presentation Attitude | |
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| Preparing to Present | |
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| Taking the Proper Precautions | |
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| Developing a Healthy Indifference | |
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| Zero-Planning Attitude Adjustments | |
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| Conducting the Presentation | |
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| Poise | |
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| Confidence | |
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| Dignity | |
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| Zero-Preparation Presenting | |
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| Handling the Video Teleconference | |
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| The Informal Discussion--Meetings and Mishaps | |
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| Planning for the Meeting | |
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| Attending or Avoiding Meetings | |
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| Filtering Meetings | |
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| Planning the Meeting | |
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| Zero-Time Planning | |
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| Acquiring a Meeting Attitude | |
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| Preparing | |
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| Anticipating the Unexpected | |
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| Zero-Planning Attitude Adjustments | |
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| Participating in the Meeting | |
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| Starting the Meeting | |
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| Interacting in the Meeting | |
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| Finishing the Meeting | |
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| Zero-Preparation Techniques | |
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| How to Plan and Conduct the Meeting Yourself | |
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| Cross-Culture Communication--Bridging the Gap | |
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| Understanding a Communication Culture Gap | |
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| Negating Troublesome Differences | |
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| Leveraging Useful Similarities | |
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| Communicating Effectively | |
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| Writing for Any Readership | |
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| Getting in Character | |
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| Getting Back to the Basics | |
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| Staying on Track | |
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| Zero-Time Techniques | |
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| Presenting to Any Audience | |
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| Planning for the Unknown | |
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| Getting Acquainted | |
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| Keeping Together | |
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| Zero-Planning Techniques | |
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| Meeting with Anyone or Any Group | |
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| Preparing for the Encounter | |
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| Generating Comfort | |
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| Making It Enjoyable for Everyone | |
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| Zero-preparation Techniques | |
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| Conclusion | |
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| Index | |
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| About the Author | |