User and Task Analysis for Interface Design

ISBN-10: 0471178314

ISBN-13: 9780471178316

Edition: 1st 1998

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Description:

Task analysis is the study of identifying the way users do certain tasks or operate different products. This book offers an introduction to the task analysis process.
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Book details

List price: $95.00
Edition: 1st
Copyright year: 1998
Publisher: John Wiley & Sons, Incorporated
Publication date: 2/23/1998
Binding: Paperback
Pages: 512
Size: 7.44" wide x 9.21" long x 1.06" tall
Weight: 2.288

Janice (Ginny) Redish has been helping clients and colleagues communicate clearly for more than 20 years. For the past ten years, her focus has been helping people create usable and useful web sites. A linguist by training, Ginny is passionate about understanding how people think, how people read, how people use web sites - and helping clients write web content that meets web users' needs in the ways in which they work. Ginny loves to teach and mentor - and to practice what she preaches. She turns research into practical guidelines that her clients and students can apply immediately to their web sites. Ginny's earlier books received rave reviews for being easy to read and easy to use, as well as comprehensive and full of great advice. She is co-author of two classic books on usability: * A Practical Guide to Usability Testing (with Joseph Dumas) * User and Task Analysis for Interface Design (with JoAnn Hackos) She is also the author of the section on writing on www.usability.gov. Ginny's work and leadership in the usability and plain language communities have earned her numerous awards, including the Rigo Award from the ACM Special Interest Group on the Design of Communication and the Alfred N. Goldsmith Award from the IEEE Professional Communication Society. Ginny is a Fellow of the Society for Technical Communication and a past member of the Board of Directors of both the Society for Technical Communication and the Usability Professionals' Association.

Preface
About The book
Acknowledgments
Introducing User and Task Analysis for Interface Design
Understanding the Context of User and Task Analysis
Thinking about Users
Thinking about Tasks
Thinking about the Usersa?? Environment
Making the Business Case for Site Visits
Getting Ready for Site Visits
Selecting Techniques
Setting Up Site Visits
Preparing for the Site Visits
Conducting the Site Visit
Conducting the Site Visit-Honing Your Observation Skills
Conducting the Site Visit-Honing Your Interviewing Skills
Making the Transition from Analysis to Design
Analyzing and Presenting the Data You Have Collected
Working Toward the Interface Design
Prototyping the Interface Design
User and Task Analysis for Documentation and Training
Bibliography
Template for a Site Visit Plan
Resources
Guidelines for User-Interface Design
Index
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