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| Preface xv | |
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| The Authors xxi | |
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| Human Resources Management in the Health Care Business Arena | |
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| tIntroduction to Health Care Human Resources Management | |
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| Defining Elements of Progressive Health Care Organizations | |
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| Current Perceptions of Health Care Organizations | |
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| Spheres of Influence Model | |
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| Five Significant Change Dynamics of Modern Health Care | |
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| Profile of a Progressive Health Care Organization | |
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| Composition of a Progressive Health Care Human Resources Management Department | |
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| Strategic Health Care Human Resources Management and Planning | |
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| The Changing Role of Human Resources Management | |
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| Human Resources Outsourcing | |
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| Strategic Human Resources Management and Human Resources Planning | |
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| Anticipating Future Needs | |
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| Evaluating the Effectiveness of Strategic Human Resources Management | |
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| Problems and Implications of Strategic Human Resources Management | |
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| Organizational Culture Standards for Health Care Human Resources | |
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| Performance Matrix of Superstars, Steadies, and Nonplayers | |
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| PACT Formula | |
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| Strategic Requirements for a Progressive Health Care Human Resources Management Department | |
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| Equal Employment Opportunity Laws and Health Care Human Resources Management | |
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| Federal Equal Employment Opportunity Laws | |
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| Proving Employment Discrimination | |
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| Affirmative Action: Executive Orders and Other Federal Laws | |
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| Constitutional Rights | |
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| Additional Protections for Employees | |
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| Managing the Unique Health Care Workforce | |
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| Cultural Factors Relevant to Health Care Human Resources | |
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| Practical Application: A Tale of Two Jersey Cultures | |
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| The Importance of Volunteers in Health Care Organizations | |
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| Selection and Placement Strategy Considerations for Volunteers | |
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| Maximizing Health Care Volunteer Performance | |
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| Agenda Topics for Volunteer Summits | |
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| Ten Essential Rules for Volunteer Placement | |
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| Methods and Accountabilities of Health Care Human Resources | |
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| Critical Job Analysis and Design | |
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| Legal Significance of Job Analysis | |
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| Job Analysis Information | |
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| Designing a Job Analysis Program | |
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| Job Descriptions and Job Specifications | |
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| Competency Modeling | |
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| Job Analysis Techniques | |
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| Recruitment, Interviewing, and Selection Strategies | |
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| Preselection Process | |
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| Critical Dimensions of External Recruitment | |
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| Preparing and Planning for the Interview | |
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| Conducting the Interview | |
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| Evaluating the Interview | |
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| Maximizing Performance Management and Evaluation | |
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| Developing an Evaluation Program | |
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| Using Defusers-the Return to Objectivity Formula | |
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| Compensation Strategies | |
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| Motivation | |
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| Equity | |
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| Executive Compensation and Benefits | |
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| Federal Laws Governing Compensation | |
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| Benefits | |
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| Government Required Benefits | |
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| Discretionary Benefits | |
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| Quality-of-Work and Quality-of-Life Issues | |
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| Maximizing Health Care Human Resources | |
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| Training and Development | |
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| Needs Assessment | |
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| Developing Training Objectives | |
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| Developing the Curriculum | |
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| Delivering Training | |
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| Evaluating Training | |
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| Career Development | |
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| Health Care Training and Development in Application | |
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| Relevant and Resonant Health Care Organizational Training and Development | |
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| Organizational Development Strategies | |
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| Essential Objectives of Health Care Organizational Development | |
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| Organizational Development Strategies for Building Pride | |
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| Organizational Development Strategies for Escalating Accountability | |
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| Organizational Development Strategies for Team Building | |
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| Labor-Management Relations | |
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| Collective Bargaining in the Private Sector | |
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| Collective Bargaining in Health Care Organizations | |
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| Collective Bargaining in Federal Government Agencies | |
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| Collective Bargaining in State and Local Government Agencies | |
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| Concepts and Practices of Collective Bargaining | |
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| Strategic Health Care Human Resources Technology | |
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| Information Systems Technology | |
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| Organizational Change | |
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| Types of Information Systems | |
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| Human Resources Information Systems | |
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| Bibliography | |
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| Index | |