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Hotel Management and Operations

ISBN-10: 0470177144

ISBN-13: 9780470177143

Edition: 5th 2011

Authors: Michael J. O'Fallon, Denney G. Rutherford

List price: $120.95
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Description:

Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; ldquo;As I See Itrdquo; and ldquo;Day in the Liferdquo; commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.
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Book details

List price: $120.95
Edition: 5th
Copyright year: 2011
Publisher: John Wiley & Sons, Incorporated
Publication date: 1/12/2010
Binding: Paperback
Pages: 512
Size: 7.70" wide x 9.33" long x 0.77" tall
Weight: 2.266
Language: English

Erika Rummel is a professor emerita in the Department of History at Wilfrid Laurier University and an adjunct professor at Emmanuel College, University of Toronto.

Overview
Organization
General Managers: A View at the Top
Operations: Rooms
Operations: Housekeeping, Engineering and Security
Food and Beverage Division
Marketing and Associated Activities
Financial Control and Information Management
Human Resources Policy Management