| |
| |
| Foreword | |
| |
| |
| Preface | |
| |
| |
| Acknowledgments | |
| |
| |
| |
| Introduction | |
| |
| |
| Overview | |
| |
| |
| Business Intelligence as a Competitive Differentiator | |
| |
| |
| Business Intelligence Competency Center | |
| |
| |
| Summary | |
| |
| |
| |
| Business Intelligence in the Organization | |
| |
| |
| Overview | |
| |
| |
| General Findings of the Survey | |
| |
| |
| Business Intelligence Competency Centers | |
| |
| |
| Summary | |
| |
| |
| |
| Primary Functions of the Business Intelligence Competency Center | |
| |
| |
| Overview | |
| |
| |
| Functional Areas Inside the BICC | |
| |
| |
| Detailed Checklist for the Functional Areas in the BICC | |
| |
| |
| Related Functional Areas | |
| |
| |
| Summary | |
| |
| |
| |
| Planning a Business Intelligence Competency Center: Using the Information Evolution Model | |
| |
| |
| Overview | |
| |
| |
| Four Critical Dimensions of the Information Evolution Model | |
| |
| |
| Five Levels of Maturity in the Information Evolution Model | |
| |
| |
| Defining the BI Strategy | |
| |
| |
| Summary | |
| |
| |
| |
| Human Capital | |
| |
| |
| Overview | |
| |
| |
| Staffing the Business Intelligence Competency Center | |
| |
| |
| Summary | |
| |
| |
| |
| Knowledge Processes | |
| |
| |
| Overview | |
| |
| |
| Knowledge Processes in the Business Intelligence Competency Center's Functional Areas | |
| |
| |
| Summary | |
| |
| |
| |
| Culture | |
| |
| |
| Overview | |
| |
| |
| Organizational Setup and Funding | |
| |
| |
| Performance Metrics | |
| |
| |
| Knowledge Management | |
| |
| |
| Change Management | |
| |
| |
| Summary | |
| |
| |
| |
| Infrastructure | |
| |
| |
| Overview | |
| |
| |
| Considerations from a BICC Perspective | |
| |
| |
| Business Intelligence Infrastructure Selection Criteria | |
| |
| |
| Road Map to Implementing a BI Infrastructure | |
| |
| |
| Summary | |
| |
| |
| |
| Setting Up and Ensuring Ongoing Support | |
| |
| |
| Overview | |
| |
| |
| Setup Process in Detail | |
| |
| |
| Working with Software Vendors | |
| |
| |
| Summary | |
| |
| |
| |
| Cases from the Field | |
| |
| |
| Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy | |
| |
| |
| Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center | |
| |
| |
| Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center | |
| |
| |
| Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank | |
| |
| |
| Summary | |
| |
| |
| |
| Ten Recommendations for a Highly Effective Business Intelligence Competency Center | |
| |
| |
| Have a Vision for Business Intelligence | |
| |
| |
| Create a Joint Venture Between Business and Information Technology | |
| |
| |
| It's a Process, Not a Project | |
| |
| |
| Maintain Clear Vision, Concrete Objectives | |
| |
| |
| Integrate and Consolidate | |
| |
| |
| Practice Effective Change Management | |
| |
| |
| Carry Out Staff Induction, Training, Development | |
| |
| |
| Deliver Ongoing Value | |
| |
| |
| Ensure the Infrastructure's Depth and Breadth | |
| |
| |
| Use a Multidimensional Approach | |
| |
| |
| |
| List of Abbreviations | |
| |
| |
| |
| Additional Roles | |
| |
| |
| Index | |