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| Acknowledgments | |
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| Foreword | |
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| How to Read This Book | |
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| Introduction to typewatching | |
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| The Importance of People "Would you mind doing this our way?" | |
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| What's Your Type? "Doesn't anyone care about what I want?" | |
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| The ABCs of Type "Would you please look with your eyes instead of your mouth?" | |
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| The Ten Commandments of Typewatching | |
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| A Typewatching Shortcut: The Four Temperaments "Hi, I'm an NF, and I'm here to help." | |
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| Putting typewatching to work | |
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| Leadership "I must become an expert in a whole new set of skills." | |
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| Team Building "I may not be the best person to give you advice on that subject." | |
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| Problem Solving "But if it works, why should I change?" | |
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| Conflict Resolution "Now, now, let's not get emotional." | |
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| Goal Setting "If I did speak up, would anyone even hear me?" | |
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| Time Management "We don't have time to do it right. We only have time to do it over." | |
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| Hiring and Firing "How can we trust each other not to screw up each other's jobs?" | |
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| Ethics "Why do we spend so much company time talking about a problem that doesn't exist?" | |
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| Stress Management "Now, now, we mustn't lose our heads." | |
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| Sales "Let me tell you about our Frequent Mower's Club." | |
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| Typewatching from 9 to 5 Q: "What's the book about?" A: "About two hundred fifty pages." | |
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| Some Final Thoughts | |
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| The sixteen profiles at work | |
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| Introduction | |
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| ISTJ: Life's Natural Organizers | |
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| ISFJ: Committed to Getting the Job Done | |
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| INFJ: An Inspiring Leader and Follower | |
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| INTJ: Life's Independent Thinkers | |
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| ISTP: Just Do It | |
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| ISFP: Action Speaks Louder Than Words | |
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| INFP: Making Life Kinder and Gentler | |
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| INTP: Life's Conceptualizers | |
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| ESTP: Making the Most of the Moment | |
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| ESFP: Let's Make Work Fun | |
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| ENFP: People Are the Product | |
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| ENTP: Progress Is the Product | |
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| ESTJ: Life's Natural Administrators | |
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| ESFJ: Everyone's Trusted Friend | |
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| ENFJ: Smooth-Talking Persuaders | |
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| ENTJ: Life's Natural Leaders | |
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| Afterword | |