Auditing Organizational Communication A Handbook of Research, Theory and Practice

Name: Auditing Organizational Communication A Handbook of Research, Theory and Practice
Availability: InStock
ISBN: 9780415414463

ISBN-10: 0415414466

ISBN-13: 9780415414463

Edition: 2nd 2009 (Revised)

Authors: Owen Hargie, Dennis Tourish, Owen Hargie

List price: $73.95

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Book details

List price: $73.95
Edition: 2nd
Copyright year: 2009
Publisher: Routledge
Publication date: 4/29/2009
Binding: Paperback
Pages: 520
Size: 7.20" wide x 9.17" long x 1.06" tall
Weight: 1.738
Language: English



List of illustrations


List of contributors


Introduction


Acknowledgements



Audits in context



Communication and organizational success




Auditing communication to maximize performance




Audit methodologies



The questionnaire approach




The interview approach




The focus group approach




Data collection log-sheet methods




Communication network analysis




Auditing professional practice




Auditing electronic communication




Crafting the audit report




Audits in action



Charting communication performance in a healthcare organization




A communication audit of a hospital clinic




A communication audit of a paper mill




An interpretive audit case study




Auditing the annual business conference of a major beverage company




Auditing the corporate culture of a large manufacturing company




Auditing a major police organization




Auditing a major retail chain




A case of making sense of organizational communication




Final considerations



Strategy, research and pedagogy: the role of audits



Appendix


References


Author index


Subject index