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Six Sigma The Breakthrough Management Strategy Revolutionizing the World's Top Corporations

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ISBN-10: 0385494378

ISBN-13: 9780385494373

Edition: 2000 (Reprint)

Authors: Mikel J. Harry, Richard Schroeder

List price: $29.95
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The extraordinary breakthrough management program--heralded by GE, Motorola, and AlliedSignal--that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works. What is Six Sigma? It is first and foremost a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. While traditional quality programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: It provides specific methods to re-create the process itself so that defects are never produced in the first place. Most companies operate at a three- to four-sigma level, where the cost of defects is roughly 20 to 30 percent of revenues. By approaching Six Sigma--fewer than one defect per 3.4 million opportunities--the cost of quality drops to less than 1 percent of sales. This is because the highest quality also results in the lowest costs. When GE reduced its costs from 20 percent to less than 10 percent, it saved a billion dollars in just two years--money that goes directly to the bottom line. This is the reason Wall Street and corporations as diverse as Sony, Ford, Nokia, Texas Instruments, Canon, Hitachi, Lockheed Martin, American Express, Toshiba, DuPont, and Polaroid have embarked on corporate-wide Six Sigma programs. Six Sigma should be of paramount importance to every forward-thinking executive and manager determined to make their company world-class in their industry.
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Book details

List price: $29.95
Copyright year: 2000
Publisher: Knopf Doubleday Publishing Group
Publication date: 12/28/1999
Binding: Hardcover
Pages: 320
Size: 6.50" wide x 9.50" long x 1.50" tall
Weight: 1.188

Preface: The Six Sigma Phenomenon
Why Six Sigma?
The Yellow Brick Road
Being Better Is Cheaper
One Company's Experience: General Electric 2000
Benchmarking: Discovering Who Is Really Best
Changing What Companies Measure: A Six Sigma Credo
Unmasking the Hidden Factory
One Company's Experience: Polaroid Flashes Back
The Breakthrough Strategy
Measuring Performance on the Sigma Scale
One Company's Experience: How General Electric Used Six Sigma to Design a Multimillion-Dollar Product
Implementation and Deployment
The Six Sigma Players: Champions, Master Black Belts, Black Belts, and Green Belts
Six Sigma Black Belts
One Company's Experience: AlliedSignal's Journey to Six Sigma
Six Sigma and the Service Industry
Project Selection Guidelines
The Psychology of Six Sigma
Preparing an Organization for Six Sigma