Madeleine Pullman is an Associate Professor of Operations Management. She earned her Ph.D. in business administration at the University of Utah in 1997. She has previously taught in Graduate and Executive programs at Cornell University, London Business School, Southern Methodist University, CSU, CU, and University of Utah. Her articles have appeared in various journals including Journal of Operations Management, Decision Sciences, Production and Operations Management, Journal of Service Research, International Journal of Service Industry Management, Cornell Hotel and Restaurant Administration Quarterly, Omega, and Journal of Product Innovation Management.Zhaohui Wu is an Associate Professor… of Supply Chain and Operations Management. He is currently teaching and conducting research on supply networks, buyer-supplier relationships and environmental management strategy in supply chain operations. Zhaohui worked as a buyer at Lord Corporation, an U.S. aerospace company, and as a project manager at CMEC, a Chinese international trade company.