Rocket Surgery Made Easy Finding and Fixing Usability Problems

ISBN-10: 0321657292

ISBN-13: 9780321657299

Edition: 2010

Authors: Steve Krug

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Description:

Usability testing can dramatically improve products, but with a typical price tag of5000 to10000 for a consultant to conduct each round of tests, it rarely happens. This book spells out an approach to usability testing that anyone can easily apply to their own web site, application, or other product.
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Book details

List price: $40.00
Copyright year: 2010
Publisher: Pearson Education
Publication date: 12/8/2009
Binding: Paperback
Pages: 168
Size: 6.90" wide x 8.90" long x 0.60" tall
Weight: 1.034
Language: English

Opening Remarks Call me Ishmael
How this book came to be, some disclaimers, and a bit of housekeeping
Finding Usability Problems
You don't see any elephants around here, do you?
What do-it-yourself usability testing is, why it always works, and why so little of it gets done
I will now saw my [lovely] assistant in half
What a do-it-yourself test looks like
A morning a month, that's all we ask
A plan you can actually follow
What do you test, and when do you test it?
Why the hardest part is starting early enough
Recruit loosely and grade on a curve
Who to test with and how to find them
Find some things for them to do
Picking tasks to test and writing scenarios for them
Some boring checklists
And why you should use them even if, like me, you don't really like checklists
Mind reading made easy
Conducting the test session
Make it a spectator sport
Getting everyone to watch and telling them what to look for
Fixing Usability Problems
Debriefing
Comparing notes and deciding what to fix
The least you can do�
Why doing less is often the best way to fix things
The usual suspects
Some problems you're likely to find and how to think about fixing them
Making sure life actually improves
The art of playing nicely with others
The Road Ahead
Teleportation made easy
Remote testing: Fast, cheap, and slightly out of control
Overachievers only
Recommended reading
Happy trails / to you
A few final words of encouragement
Sample test script and consent form
Acknowledgments
Index
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