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Acknowledgments | |
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Introduction | |
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Love the Language | |
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Aristotle Knew the Basics | |
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Master the Vocabulary of the Customer | |
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Turn Your Expertise into a Speech | |
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Be Creative with Word Color | |
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Use Writers' Tricks to Unify and Emphasize | |
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Language Is Your Best Tool | |
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Bring Out the Interpreter in You | |
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Say it Differently | |
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Prepare Like Crazy | |
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Practice Is the First Priority | |
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Begin So You Can Practice | |
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Tape and Time Yourself | |
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Know the First Four Minutes Cold | |
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Give Yourself Think Time | |
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Find Out What Happened Last Time | |
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Set Yourself Up for Success | |
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Respect the Client | |
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Know Who the Real Client Is | |
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Know What the Meeting Planner Really Wants | |
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Know What the Audience Needs | |
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Know What to Use and What to Lose | |
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Be an Expert on the Culture | |
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Know What Works with This Client | |
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Break the Rules | |
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You Don't Have to Be Perfect | |
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It's OK to Surprise Your Audience | |
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Decide on Your Notes Policy | |
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Begin Unexpectedly-Involve Your Audience! | |
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End Unexpectedly | |
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Face a Trend with an Antitrend | |
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Create a Connection | |
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Start with the First Step | |
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Try a Three-Part Warm-up | |
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Connect with a Grieving Audience | |
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Connect via Stories and More | |
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No Joke! Know the Risks | |
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Practice Consistent Eye Contact | |
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Use Your Introduction to Connect | |
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Connect with Visual Simplicity | |
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Connect with Visual Innovation | |
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Adapt to the Moment | |
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When "Dr. Evil" Shows Up, Be Ready | |
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When Your Presenter Doesn't Show, You Can Still Shine | |
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Don't Let Murphy's Law Surprise You | |
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When Asked to Edit, Be Prepared | |
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When Asked for Your Opinion, Listen First | |
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Beware of the Two-Year-Old in You | |
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Inquire, Observe, and Learn | |
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It's the Norm, Not the Exception | |
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Propel the Image | |
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Look Like You Mean It | |
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Sound Like You Mean It | |
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Don't Fall into the Apology Trap | |
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Become One with Your Microphone | |
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You Own the Power of Performance | |
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Discover and Deliver Your Strengths | |
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Master Interaction | |
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Walk a Fine Line When Facilitating | |
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Always Remember: It's About Them | |
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Become "Learner-Centric" | |
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Technical Experts Are People Too | |
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Be Prepared with Questions | |
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Become a Master Teacher | |
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Know the Nuances of Learners' Needs and Wants | |
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Follow Up for More | |
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Build Upon the Audience Perception of Your Expertise Before, During, and After Your Speech | |
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The Eyes of the Audience Will Help You Follow Up | |
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Ask for the Right Kinds of Information | |
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Get Immediate Feedback | |
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Determine the Next Step | |
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Never Give Up | |
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Every Presentation Counts-Every Time | |
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Every Presentation Is Different Even When It Is the Same | |
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When You're Being Coached, Listen and Respond Carefully! | |
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Step Up to the Retreat-Planning Challenge! | |
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Go Forward with Follow-up | |
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When You Are Asked, Always Do More | |
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Final Thoughts from Your Biggest Fans | |