Consultant's Craft Improving Organizational Communication
Edition: 2nd 2001
List price: $74.95
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Description: Written by a widely respected communication scholar and working consultant, "The Consultant's Craft" combines theoretical savvy with practical, real-world experience to guide students as they work to improve organizations' communication practices.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $74.95
Copyright year: 2001
Publisher: Bedford/Saint Martin's
Publication date: 11/29/2000
Size: 6.25" wide x 9.25" long x 1.00" tall
|Why Are Human Communication Skills So Important?||p. 2|
|What Are Training and Consulting? Some Definitions||p. 22|
|Who Are Communication Managers? Job Descriptions||p. 34|
|Conducting Needs Assessments||p. 46|
|How Do We Know What We Have When We Have It? Data Analysis||p. 64|
|Using Training Techniques||p. 74|
|Designing Consulting Interventions||p. 108|
|Isn't Anyone Listening? Using Active Listening Techniques||p. 138|
|Why Are Meetings So Boring and Unproductive? Managing Meetings||p. 156|
|Can I Help My Client Face an Audience? Presentation Skills||p. 192|
|Can This Group Work as a Team? Team-Building Techniques||p. 218|
|How Do You Tell Clients What Kind of Job They Are Doing? Using Descriptive Feedback||p. 242|
|How Do I Cope with Difficult People? Dealing with People and Conflict||p. 254|
|How Can People Get Organized When the Rules Keep Changing? Understanding Change Processes||p. 278|
|Evaluating the Impact of Training||p. 294|
|Strategies for Evaluating Consulting||p. 310|
|Friendships, Romances, and Working Relationships||p. 326|
|The Business of Consulting: Entrepreneurship, Marketing, Ethics, and Career Development||p. 342|
|Appendix: The Silent Treatment: A Case Study||p. 367|
|Author Index||p. 391|
|Subject Index||p. 395|
|Table of Contents provided by Blackwell. All Rights Reserved.|