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Cultural Diversity in the Workplace Issues and Strategies

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ISBN-10: 0275950956

ISBN-13: 9780275950958

Edition: 1994

Authors: George Henderson

List price: $34.95
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Description:

All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force. Unfortunately, few of them have been adequately trained to do so. Effective management of diversity is good business. It takes effective communication, conflict resolution, and the creation of an inclusive organizational culture to succeed. This comprehensive book helps administrators better understand the problems they face and how to deal with them by dispelling the myths and facing the realities of cultural diversity. Drawing on numerous examples of successful diversity initiatives, the book gives the reader a balanced view of distinct diversity interventions. Cross-cultural training programs are critiqued, along with specific methods for assuring quality in-service training activities. Self-administered quizzes, surveys, and critical incidents are included to allow the reader to gain self-insight and self-improvement. African Americans, Hispanics, Native Americans, Asians, women, older workers, employees with disabilities, foreign workers, and majority cultural groups are discussed in great detail. Theories and laws, as well as behavioral, cognitive, and affective strategies are among the topics presented.
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Book details

List price: $34.95
Copyright year: 1994
Publisher: ABC-CLIO, LLC
Publication date: 8/30/1994
Binding: Paperback
Pages: 288
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 0.946
Language: English

George Henderson is Emeritus Professor of Medieval Art at the University of Cambridge.

Preface
People Introduction
Ethnic Minorities Women Older Workers
Workers with Disabilities Foreign Workers
Workplace Issues and Interventions
Barriers to Cultural Diversity
Communication in Organizations
Words that Hurt Cross-Cultural Conflict
Epilogue
References
Answers to the Sexual Harassment Quiz
Interpretation of Behavior Style Questionnaire
Index