Working Minds A Practitioner's Guide to Cognitive Task Analysis

ISBN-10: 0262532816

ISBN-13: 9780262532815

Edition: 2006

Authors: Beth Crandall, Gary Klein, Robert R. Hoffman

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Cognitive Task Analysis (CTA) helps researchers understand how cognitive skills and strategies make it possible for people to act effectively and get things done. CTA can yield information people need--employers faced with personnel issues, market researchers who want to understand the thought processes of consumers, trainers and others who design instructional systems, health care professionals who want to apply lessons learned from errors and accidents, systems analysts developing user specifications, and many other professionals. CTA can show what makes the workplace work--and what keeps it from working as well as it might. Working Mindsis a true handbook, offering a set of tools for doing CTA: methods for collecting data about cognitive processes and events, analyzing them, and communicating them effectively. It covers both the "why" and the "how" of CTA methods, providing examples, guidance, and stories from the authors' own experiences as CTA practitioners. Because effective use of CTA depends on some conceptual grounding in cognitive theory and research--on knowing what a cognitive perspective can offer--the book also offers an overview of current research on cognition. The book provides detailed guidance for planning and carrying out CTA, with chapters on capturing knowledge and capturing the way people reason. It discusses studying cognition in real-world settings and the challenges of rapidly changing technology. And it describes key issues in applying CTA findings in a variety of fields. Working Mindsmakes the methodology of CTA accessible and the skills involved attainable.
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Book details

List price: $33.95
Copyright year: 2006
Publisher: MIT Press
Publication date: 7/7/2006
Binding: Paperback
Pages: 352
Size: 7.00" wide x 8.75" long x 0.75" tall
Weight: 1.298
Language: English

Beth Crandall is Senior Technical Director of the Klein Associates Division, Applied ResearchAssociates.

Eli Berman is Professor of Economics at the University of California, San Diego, and Research Director of International Security Studies at the University of California Institute on Global Conflict and Cooperation.Gary Klein is chairman and chief scientist of Klein Associates. He lives in Yellow Springs, Ohio.

Robert R. Hoffman is Senior Research Scientist at the Florida Institute for Human and MachineCognition.

Overview of Cognitive Task Analysis Methods
Tools for Exploring Cognition in Context
Preparation and Framing
Using Concept Maps for Knowledge Elicitation and Representation
Incident-Based CTA: Helping Practitioners "Tell Stories"
CTA Methods and Experiment-Like Tasks
Analysis and Representation
Finding Cognition
Thinking About Cognition
Trends and Themes in the Development of Cognitive Task Analysis: The Rise of Modern Cognitive Psychology
Information Technology
Putting CTA Findings to Use
The Role of Cognitive Requirements in System Development
Cognitive Training
Understanding How Consumers Make Decisions: Using Cognitive Task Analysis for Market Research
Cognitive Task Analysis for Measurement and Evaluation
Future Directions for Cognitive Task Analysis
Guidance for Data Collection
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