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| List of Cases | |
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| Preface | |
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| Introduction | |
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| Conflict Defined | |
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| Arenas for Conflict | |
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| Productive and Destructive Conflict Interaction | |
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| Judgments About Conflict Outcomes | |
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| Plan of the Book | |
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| Summary and Review | |
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| Communication and Conflict | |
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| A Model of Effective Conflict Management | |
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| Properties of Conflict Interaction | |
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| Summary and Review | |
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| Conclusion | |
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| the Inner Experience of Conflict | |
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| the Psychodynamic Perspective | |
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| Emotion and Conflict | |
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| Social Cognition and Conflict | |
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| the Interaction of Psychodynamics, Emotion, and Social Cognition in Conflict | |
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| Summary and Review | |
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| Conclusion | |
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| Conflict Interaction | |
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| Stages of Conflict | |
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| Interdependence | |
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| Reciprocity and Compensation | |
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| Framing Issues in Conflict Interaction | |
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| Social Context and the Coordination of Meaning | |
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| Social Identity and Intergroup Conflict | |
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| Summary and Review | |
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| Conclusion | |
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| Conflict Styles and Strategic Conflict Interaction | |
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| Origins of Conflict Style | |
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| What is a Conflict Style? | |
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| An Expanded View of Conflict Styles | |
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| Determining the Styles of Others | |
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| Pairings of Conflict Styles | |
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| Shifting Styles During Conflict Episodes | |
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| Selecting Conflict Styles | |
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| Cultural and Gender Influences on Conflict Styles | |
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| Styles and Tactics in Practice | |
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| Summary and Review | |
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| Conclusion | |
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| Power: the Architecture of Conflict | |
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| Power and the Emergence of Conflict | |
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| A Relational View of Power | |
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| Power and Conflict Interaction | |
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| the use of Power in Conflict Tactics | |
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| the Balance of Power in Conflict | |
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| Working with Power | |
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| Summary and Review | |
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| Conclusion | |
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| Face-Saving | |
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| the Dimensions of Face | |
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| Face Loss as It Relates to Face-Saving | |
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| A Threat to Flexibility in Conflict Interaction | |
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| Conflict Interaction as a Face-Saving Arena | |
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| Face-Saving Frames in Conflict Interaction | |
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| Face Saving in Other Cultures | |
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| Face-Giving Strategies | |
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| Working with Face-Saving Issues | |
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| Summary and Review | |
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| Conclusion | |
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| Climate and Conflict Interaction | |
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| Climate and Conflict | |
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| Summary and Review | |
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| Conclusion | |
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| Managing Conflict | |
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| Review of the Normative Model for Conflict Management | |
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| Navigating Differentiation | |
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| A Procedure for Managing Conflicts | |
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| Addressing Severe Challenges to Conflict Integration | |
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| Dispute Systems: Managing Conflict within Organizations | |
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| Summary and Review | |
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| Conclusion | |
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| Third-Party Intervention | |
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| Property 1: Conflict Interaction is Constituted and Sustained by Moves and Countermoves During Interaction | |
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| Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves | |
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| Property 3: Conflict Interaction is Influenced by and in Turn Affects Relationships | |
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| Property 4: Conflict Interaction is Influenced by the Context in Which It Occurs | |
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| Summary and Review | |
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| Conclusion | |
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| References | |
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| Index | |