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| Preface | |
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| Acknowledgements | |
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| Introduction | |
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| Cultural Competence in the Social Work Setting | |
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| Introduction | |
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| Understanding Cultural Competence | |
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| A Range of Similarities and Differences | |
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| Commonly Used Terms | |
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| The Professional Commitment to Cultural Competence | |
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| Personal Growth and Professional Growth | |
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| Summary | |
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| Group Affiliation and Identity | |
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| Social Structures and Affiliation | |
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| One Person, Many Identities | |
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| Summary | |
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| Vulnerability, Oppression, and Power | |
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| Oppression | |
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| Power | |
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| Entitlement and Marks | |
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| Summary | |
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| Practice Frameworks for Diversity Competence | |
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| General Practice Frameworks | |
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| Ecological Perspective | |
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| Strengths Perspective | |
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| Empowerment | |
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| Culturally Competent Practice Models | |
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| Green's Multi-Ethnic Approach | |
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| Lum's Process-Stage Model | |
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| Devore and Schlessinger's Ethnic-Sensitive Model | |
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| A Model for Knowledge Acquisition | |
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| Ensuring Effective and Accurate Communication | |
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| Summary??? | |
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| The Skills of Culturally Competent Practice | |
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| Engagement, Trust and Relationship Building | |
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| Assessment | |
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| Need Definition and Contracting | |
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| Intervention | |
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| Evaluation and Termination | |
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| Utilization of Cultural Resources | |
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| Advocacy | |
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| Summary | |
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| Cultural Competence in the Context of Practice | |
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| The Agency Environment - The Community | |
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| The agency Environment - Cultural Factors | |
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| Agency Services and Policies | |
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| Summary | |
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| Knowledge and Practice: A Summary | |
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| Knowledge Acquisition | |
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| Application of Knowledge: Assessing Agency, Programs and Services, and Personal Cultural Competencies | |
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| Summary | |
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| Projects in Cultural Competence in Practice | |
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| Introduction | |
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| Cultural Competence with Racial and Ethnic Groups | |
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| African-Americans Cheryl Pascual | |
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| African-Americans Richie Zevin | |
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| Filipino-Americans Rose Solorzano | |
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| Iranian-Americans Greg Cohen | |
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| Chinese-Americans Kenya Sullivan | |
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| Chinese-Americans Caroline Cangelosi | |
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| Undocumented Mexicans Rosailda Perez | |
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| Working Class Caucasians Eva Wexler | |
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| Cultural Competence with Gender and Sexual Orientations | |
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| Transgender People Elissa Klein | |
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| Transgender People Lisa Dazols | |
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| African-American Men on the Down Low William Beyer | |
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| Cultural Competence with People with Disabilities | |
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| Deaf People Allison Reid-Cunningham | |
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| Mental Health Services Consumers Megan Moore | |
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| Cultural Competence with Age Groups | |
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| Elderly People Christina Pollard | |
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| Adolescents Erica Tom | |
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| Cultural Competence with Special Populations | |
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| Homeless People Michelle Scheurich | |
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| Incarcerated Women Victoria Fleming | |
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| Alcoholics Lawrence Smith | |
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| Veterans of the Vietnam War Nancy O'Neil | |
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| Workbook | |
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| Introduction | |
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| Workbook | |