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| Preface | |
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| Helping: What Does It Mean? | |
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| What Is Your View of Helping? | |
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| The Helping Process | |
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| Facilitating Helpee Growth | |
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| Responsibility | |
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| Helping by Agreement | |
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| Meeting Helpee Needs | |
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| Seeking Wellness and Optimal Performance | |
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| Motives: To Be or Not to Be a Helper | |
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| Science and Art of Helping | |
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| Effectiveness of Helping | |
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| Professionals and Paraprofessionals | |
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| Community Helping | |
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| Peer and Cross-Age Helping | |
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| Self-Help Groups | |
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| Helping Is Learning Self-Help Coping Skills | |
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| Helping Skills Model for Understanding, Support, and Action | |
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| Suggestions for Further Study | |
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| Characteristics of Helpers | |
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| Why Is Helping Effective in Assisting People to Grow? | |
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| Levels and Styles of Functioning | |
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| The Helper Personality | |
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| A Concluding Statement | |
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| Suggestions for Further Study | |
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| The Helping Process | |
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| Relationship | |
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| The Helping Process as Experienced | |
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| Stages in the Helping Process | |
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| A Process Dilemma | |
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| Suggestions for Further Study | |
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| Helping Skills for Understanding | |
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| Rationale for Skills Training | |
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| Listening | |
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| Leading | |
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| Reflecting | |
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| Challenging | |
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| Interpreting | |
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| Informing | |
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| Summarizing | |
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| Suggestions for Further Study | |
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| Helping Skills for Loss and Crisis | |
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| Human Conditions of Concern | |
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| Definitions of Terms | |
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| Strategies for Helping in Crises | |
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| Skills for Support and Crisis Management | |
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| Suggestions for Further Study | |
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| Helping Skills for Positive Action and Behavior Change | |
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| The Action Approach to Helping | |
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| Problems and Goals | |
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| Problem Solving, Decision Making, and Planning | |
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| Behavior Changing | |
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| Suggestions for Further Study | |
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| Ethical Issues in Helping Relationships | |
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| What Are Ethics? | |
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| Helper Self-Care | |
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| Ethics and Interpersonal Relationships | |
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| Helper Competence and Limitations | |
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| Emergency/Crisis Response | |
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| Suggestions for Further Study | |
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| Websites | |
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| Thinking about the Helping Process | |
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| Theory as a Guide | |
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| A Personal Theory of Helpfulness | |
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| General Theories of the Helping Process | |
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| Social Issues | |
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| Tying Theory to the Practice of Helping Skills | |
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| When Helpees Do Not Change | |
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| Helping through Groups | |
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| Personal Epilogue | |
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| Suggestions for Further Study | |
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| Bibliography | |
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| Index | |