Essentials of Technical Communication

ISBN-10: 0199890781

ISBN-13: 9780199890781

Edition: 2nd 2011

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The Essentials of Technical Communication,Second Edition, clearly and concisely highlights the basic rhetorical guidelines that will help students successfully get their message across in today's workplace.This brief text incorporates a wealth of real-world documents and scenarios to help students understand key communication principles (Chapters 1-6) and then apply those principles to the most common types of professional documents, including e-mails, letters, memos, technical reports, proposals, progress reports, instructions, websites, and oral presentations (Chapters 7-12).FEATURES*Case studiescontextualize documents and provide numerous examples of initial and final drafts*Quick Tips boxesandGuidelinessummarize information crucial to workplace communication*Checklistsreview basic principles*Exercisesat the end of each chapter guide practice*Appendixescontain a brief guide to grammar, punctuation, and usage; a style sheet for the most commonly used documentation systems; and an annotated report for studyThecompanion website,, offers further resources for students and instructors:*For Students:chapter overviews; self-tests with immediate feedback; helpful links; key terms and concepts; downloadable versions of the checklists from the book; and a library of downloadable sample documents, including 30 with annotations highlighting purpose, audience, and design*For Instructors:an Instructor's Manual featuring chapter objectives, teaching strategies, workshop activities, writing projects, relevant links, worksheets, discussion questions, sample syllabi, downloadable sample documents, and downloadable PowerPoint files for use as lecture aids (the Instructor's Manual is also available in a CD version that includes a Test Bank)
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Book details

List price: $56.95
Edition: 2nd
Copyright year: 2011
Publisher: Oxford University Press, Incorporated
Publication date: 12/20/2011
Binding: Paperback
Pages: 400
Size: 6.25" wide x 9.25" long x 0.50" tall
Weight: 1.320
Language: English

Elizabeth Tebeaux is a Professor of English at Texas A&M University. Sam Dragga is a Professor of English and the Chair of the English Department at Texas Tech University.

Characteristics of Writing at Work
Writing at Work versus Writing at School
Requires Acute Awareness of the Need for Strict Security Procedures; Poses Legal Liability for the Writer and the Organization; May Be Read by Readers Unknown to the Writer, Inside or Outside the Organization, for an Infinite Time
Achieves Job Goals
Addresses a Variety of Readers Who Have Different Perspectives
Creates Excessive Paperwork and E-Mails
Uses a Variety of Documents
The Foundations of Effective Writing at Work
The Qualities of Good Technical Writing
Writing for Your Readers
Understand Your Readers--The Heart of the Planning Process
Business Readers Want Answers Now
Determine Your Readers and Their Perspectives
Determine Your Purpose
Understand Your Role as a Writer
Plan the Content
Anticipate the Context in Which Your Writing Will Be Received
Case 2-1
Case 2-2
The Basic Parts of the Composing Process
Analyzing the Writing Situation--Purpose, Readers, and Context
Choosing/Discovering Content
Arranging Content
Case 2-3
Planning and Revision Checklist
Writing Ethically
Your Professional Obligations
Codes of Conduct
Recognizing Unethical Communication
Plagiarism and Theft of Intellectual Property
Deliberately Imprecise or Ambiguous Language
Manipulation of Numerical Information
Use of Misleading Illustrations
Promotion of Prejudice
Uncritical Use of Information
Managing Unethical Situations
Ethics Decision Checklist
Achieving a Readable Style
The Paragraph
Examples for Study
Basic Principles of Effective Style
Determine Your Readers' Knowledge of the Subject
Determine Whether a Particular Style Will Be Expected
Adjust the Style to the Readers, the Purpose, and the Context
Keys to Building Effective Sentences
Select Your Level of Language; Adjust the Density of Information
Watch Sentence Length
Keep Subjects and Verbs Close Together
Write Squeaky-Clean Prose
Avoid Pompous Language; Write to Express, Not to Impress
Avoid Excessive Use of Is/Are Verb Forms
Use Active Voice for Clarity
Word Choice
Style Checklist
Designing Documents
Understanding the Basics of Document Design
Know What Decisions Are Yours to Make
Choose a Design That Fits Your Situation
Plan Your Design from the Beginning
Reveal Your Design to Your Readers
Keep Your Design Consistent
Designing Effective Pages and Screens
Use Blank Space to Frame and Group Information
Space the Lines of Text for Easy Reading
Set the Line Length for Easy Reading
Use a Ragged Right Margin
Helping Readers Locate Information
Use Frequent Headings
Write Descriptive Headings
Design Distinctive Headings
Use Page Numbers and Headers or Footers
Document Design Checklist
Designing Illustrations
Creating Illustrations
Bar and Column Graphs
Circle Graphs
Line Graphs
Organization Charts
Flow Charts
Animation Clips
Film Clips
Designing Illustrations Ethically
Illustration Checklist
E-Mails, Texts, Memos, and Letters
E-Mail and Text Messages
Memos and Letters
Guidelines for Ensuring Quality
Appropriate Tone in E-Mails, Texts, Memos, and Letters
Guidelines for Dealing with Tone
Planning and Writing Correspondence
Case 7-1: Informational E-Mail Message
Case 7-2: Instructional Memo
Case 7-3: Letter Requesting Information
Case 7-4: Unfavorable News Letter
Case 7-5: Letter of Reply
Correspondence Checklist
Technical Reports
Kinds of Reports
Report Categories--Informal and Formal
Informal Report Heading
Subject Line
Action Required
Distribution List
Parts of an Informal Technical Report
Developing Reports
Case 8-1
Elements of Formal Reports
Prefatory Elements
Abstracts and Summaries
Discussion, or Body of the Report
Collecting and Grouping Information
Case 8-2
Case 8-3
Letter Reports
Example Report for Study
Writing Collaboratively
The Team Leader
Requirements of Team Leaders
Requirements of Team Members
Report Checklist
Proposals and Progress Reports
Example RFP
The Context of Proposal Development
Effective Argument in Proposal Development
Standard Sections of Proposals
Case 9-1: Research Proposal
Case 9-2: Project Proposal
Progress Reports
Structure of Progress Reports
Case 9-3
Case 9-4
Style and Tone of Proposals and Progress Reports
Checklist for Developing Proposals and Progress Reports
Instructions, Procedures, and Policies
Instructions versus Procedures
Critical Role of Instructions and Procedures in the Workplace
Planning Instructions and Procedures
Structure and Organization
Theory Governing the Procedure or Instruction
Warnings, Cautions, Hazards, and Notes Regarding Safety or Quality
Conditions under Which the Task Should Be Performed
Name of Each Step
Case 10-1: Process Instructions
Case 10-2: Job Instructions
Case 10-3: Instructional Letter
Online Instructions
Case 10-4
Checklist for Developing Instructions/Procedures
Oral Reports
Understanding the Speaking-Writing Relationship
Analyzing the Audience
Determining the Goal of Your Presentation
Choosing and Shaping Content
Analyzing the Context
Choosing the Organization
Choosing an Appropriate Speaking Style
Choosing Visuals to Enhance Your Purpose and Your Meaning
Planning Your Presentation--Questions You Need to Ask
Speaking to Multicultural Audiences
Designing Each Segment
Choose an Interesting Title
Develop Your Presentation around Three Main Divisions
Plan the Introduction Carefully
Design the Body
Design the Conclusion
Choose an Effective Delivery Style
Techniques to Enhance Audience Comprehension
Designing and Presenting the Written Paper
Structuring the Written Speech
Writing the Speech
Practicing the Presentation
Checklist for Preparing Oral Reports
R�sum�s and Job Applications
The Correspondence of the Job Search
Letter of Application
The R�sum�
Follow-Up Letters
The Interview
Before and After the Interview
Job Search Checklist
Brief Guide to Grammar, Punctuation, and Usage
Using Information Sources
Annotated Report for Study
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