Inter-Act Interpersonal Communication Concepts, Skills, and Contexts

ISBN-10: 0199836884

ISBN-13: 9780199836888

Edition: 13th 2012

Authors: Kathleen S. Verderber, Rudolph F. Verderber

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Designed to help students explore how people form relationships and develop the specific skills necessary to creating and maintaining healthy ones, Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, Thirteenth Edition, applies current theories and concepts as a frameworkfor understanding interpersonal communication.
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Book details

List price: $105.95
Edition: 13th
Copyright year: 2012
Publisher: Oxford University Press, Incorporated
Publication date: 6/15/2012
Binding: Paperback
Pages: 528
Size: 8.00" wide x 10.00" long x 0.75" tall
Weight: 2.640
Language: English

Kathleen S. Verderber (PhD, University of Cincinnati) is Associate Professor of Management Emeritus at Northern Kentucky University. She holds an MA in Speech Communication as well as an MBA and a PhD in organizational behavior from the University of Cincinnati. Dr. Verderber has consulted with various civic, professional, and business organizations. She has published numerous articles in several journals and has presented papers at communication and management conferences. She is a coauthor of COMMUNICATE! THE CHALLENGE OF EFFECTIVE SPEAKING IN A DIGITAL AGE, COMM, and SPEAK all with Cengage Learning, and author of INTER-ACT: INTERPERSONAL COMMUNICATION, CONCEPTS, SKILLS, AND CONTEXTS with Oxford University Press.

Rudolph F. Verderber, Distinguished Teaching Professor of Communication Emeritus at the University of Cincinnati and former National Speaker's Association Professor of the Year is one of the all-time best-selling communication studies authors. The strength of his basic texts lies in his ability to explain and exemplify concepts, theories, and skills to introductory level students. His Cengage texts-COMMUNICATE, THE CHALLENGE OF EFFECTIVE SPEAKING, COMM, and SPEAK-have a reputation for being student favorites due to their accessible presentation of theory and skills.

Each chapter ends with a Summary, "A Question of EthicsWhat Would You Do?" features, and Chapter Resources including "What You Should Be Able to Explain" and "What You Should Be Able to Do" summaries; Key Words; "Apply Your Knowledge" and "Skill Practice" activities; "Inter-Act with Media"features; "What's on the Web" resources; and more
Understanding Interpersonal Communication
An Orientation to Interpersonal Communication
Interpersonal Communication Messages
Canned Plans and Message Scripts
Interpersonal Communication Is a Complex Process
The Purposes of Interpersonal Communication
We Share Meaning
We Meet Social Goals
We Manage Our Personal Identity
We Conduct Our Relationships
Characteristics of Interpersonal Communication
Interpersonal Communication Is Continuous
Interpersonal Communication Is Transactional
Interpersonal Communication Is Irreversible
Interpersonal Communication Is Situated
Interpersonal Communication Is Indexical
Ethics and Interpersonal Communication
The Dark Side of Interpersonal Communication
Diversity and Interpersonal Communication
Diverse VoicesLessons from American Experience
Interpersonal Communication Competence and You
Acquire Interpersonal Communication Knowledge
Increase Interpersonal Communication Skill
Be Motivated to Demonstrate Competence
Develop Behavioral Flexibility
Develop Interpersonal Communication Improvement Plans
The Social Media FactorUnderstanding Social Media and Interpersonal Communication
Traits of Social Media Technology
Forming and Using Social Perceptions
The Perception Process
Attention and Selection
Dual Processing in Perception
Perceiving Others
Reducing Uncertainty
Impression Formation
Making Attributions
Understanding and Overcoming Person-Perception Biases
Skill BuildersPerception Checking
Self-PerceptionSelf-Concept and Self-Esteem
Learn About Yourself
Culture and Self-Perceptions
Accuracy of Self-Concept and Self-Esteem
Diverse VoicesI Am
Improving Self-Perception
The Effects of Self-Perception on Communication
The Social Media FactorHuman Factors in Using Social Media
Digital Self-Disclosure
Digital Social Connection
Digital Apprehension
Intercultural Communication
Culture and Communication
Dominant and Co-cultures
Sexual Orientation and Gender Identity
Social Class
Cultural Identity
How Cultures Differ
The Value of the Individual vsthe Group
Diverse VoicesIndividualism and Collectivism
Attitudes Toward Predictability and Uncertainty
Attitudes About Social Power Distribution
Masculine vsFeminine Orientation
Time Orientation
The Importance of Context for Sharing Meaning
Developing Intercultural Communication Competence
Barriers to Effective Intercultural Communication
Learn About YourselfEthnocentrism
The Pyramid Mode of Intercultural Competence
Verbal Messages
Verbal Message Fundamentals
What Is a Language?
Characteristics of Language
Diverse Voices"Mommy, Why Does Raj Talk Funny?"
Meaning in the Language Itself
Understanding Semantics
Guidelines for Improving Message Semantics
Skill BuilderDating Information
Skill BuildersIndexing Generalizations
Verbal Meaning Within the Conversational Context
Guidelines for Improving Pragmatic Understanding
Meaning Within the Social and Cultural Context
Learn About YourselfVerbal Style
Guidelines for Improving Sociolinguistic Understanding
Nonverbal Messages
Characteristics and Functions of Nonverbal Messages
Characteristics of Nonverbal Communication
Functions of Nonverbal Messages
Types of Nonverbal Communication
Body Language
Spatial Usage
Self-Presentation Cues
Learn About YourselfOrientation to Time
Cultural and Gender Variations in Nonverbal Communication
Variations in Body Language
Variations in Paralanguage
Variations in Spatial Usage
Diverse VoicesLatin American and Anglo American Use of Personal Space in Public Places
Variations in Self-Presentation Cues
Guidelines for Improving Nonverbal Messages
Sending Nonverbal Messages
Interpreting Nonverbal Messages
Communication in the Life Cycle of Relationships
The Functions of Communication in a Relationship
The Constitutive Function
The Instrumental Function
The Indexical Function
Describing Relationships
Types of Relationships
Dimensions of Relationships
Learn About Yourself
Self-Disclosure and Feedback in Relationships
Understanding Self-Disclosure and FeedbackThe Johari Window
The Role of Self-Disclosure in Relationships
Guidelines for Self-Disclosure
Relationship Life CyclesHow Relationships Change
Turning Points
Stage OneBeginning Relationships
Diverse VoicesModern LoveClose Enough to Touch Was Too Far Apart
Stage TwoDeveloping Relationships
Stage ThreeSustaining Relationships
Stage FourRelationship Decline
The Social Media FactorSocial Media and Relationship Closeness
Media Richness and Social Cues
Developing Interpersonal Communication Skills
Listening Effectively
Challenges to Effective Listening
Personal and Cultural Styles of Listening
Learn About YourselfPersonal Listening Style Profile
Listening Apprehension
Dual Processes in Listening
Diverse VoicesHow I Learned to Shut Up and Listen
The Active Listening Process
Skill BuildersQuestioning
Skill BuildersParaphrasing
Critically Evaluating
The Social Media FactorDigital Listening Skills
Attending and Understanding
Critically Evaluating Digital Messages
Recognizing Underlying Motives, Values, and Ideologies
Avoiding Overdependence
Holding Effective Conversations
ConversationDefinition, Structure, and Variation
Characteristics of Conversation
Learn About YourselfHow Conversations Work
Variation in Conversation
Guidelines for Effective Conversationalists
General Conversation Guidelines
Skill BuildersTurn-Taking
Skills for Conversing with Strangers
Skill BuildersInitiating Conversation
Skill BuildersSustaining Conversation
Skill BuildersClosing Conversation
Cultural Variation in Conversation
The Social Media FactorDigital Conversation Skills
Awareness of Audience
Diverse VoicesConversational Ballgames
Conversational Spontaneity
Abruptness of Disengagement
Multiplicity of Conversations
Managing Privacy
Supporting Others
Learn About YourselfEmpathy Tendencies
Three Types of Empathy
Guidelines for Improving Empathy
Supportive Messages
Characteristics of Effective and Ineffective Support Messages
Supporting Positive FeelingsCelebratory Messages
Supporting Negative FeelingsComforting Messages
Supportive Interaction Phases
Supportive Message Skills
Clarifying Supportive Intentions
Buffering Face Threats
Skill BuildersClarifying Supportive Intentions
Skill BuildersPositive Facework
Skill BuildersNegative Facework
Using Other-Centered Messages
Diverse Voices"Which Is My Good Leg?"
Framing Information
Skill BuildersOther-Centered Messages
Skill BuildersFraming Information
Giving Advice
Gender and Cultural Similarities and Differences in Supporting
The Social Media FactorUsing Social Media to Offer Empathy and Support
Increased Social Distance
Increased Presence of Others
Benefits for Apprehensive Individuals
Ease of Management
Memorializing Others through Digital Communication
Communicating Personal InformationDisclosure and Privacy
The Disclosure-Privacy Dialectic
Learn About YourselfPersonal Disclosure
Communication Privacy Management Theory
Factors That Influence Disclosure and Privacy Rules
Effects of Disclosure and Privacy on Relationships
Effects on Intimacy
Effects on Reciprocity
Effects of Disclosure and Privacy on Information Co-ownership
Self-Disclosure and Privacy Management Skills
Self-Disclosure Skills
Skill BuildersOwning
Skill BuildersDescribing Behavior
Skill BuildersDescribing Feelings
Protecting Privacy
Personal Feedback Messages
Asking for Personal Feedback
Skill BuildersAsking for Feedback
Skill BuildersPraising
Constructively Criticizing
The Social Media FactorDigitally Managing Your Personal Information
Blurred Public and Private Distinction
Ability of Others to Alter Digital Presence
Using Interpersonal Influence
Interpersonal Power
Sources of Power
Principles of Power
Interpersonal Persuasion
Processing Persuasive MessagesThe Elaboration Likelihood Model (ELM)
Persuading Automatic Processors
Persuading Extensive Processors
Asserting Rights and Expectations
Approaches to Communicating Rights and Expectations
Learn About YourselfAssertiveness
Assertive Message Skills
Skill BuildersComplaining
Skill BuildersMaking a Personal Request
Skill BuildersRefusing a Personal Request
Assertiveness in Cross-Cultural Relationships
Managing Conflict
Types of Interpersonal Conflict
Styles of Managing Interpersonal Conflict
Learn About YourselfConflict Management
Face Negotiation in Conflict
Cultural Differences in the Meaning of Face
Face Negotiation Theory
Face Negotiation and Conflict Styles in American Co-cultural Groups
Destructive Conflict Patterns
Serial Arguing
Mutual Hostility Pattern
Guidelines for Effective Conflict Management
Breaking Patterns of Destructive Conflict
Creating a Collaborative Conflict Conversation
ForgivenessRepairing Relationships Damaged by Conflict
Skill BuildersBehavior, Consequences, and Feelings (b-c-f) Sequence
Diverse VoicesThe Power of Wastah in Lebanese Speech
ForgivenessRepairing Relationships Damaged by Conflict
Skill BuildersApologizing
The Social Media FactorManaging the Dark Side of Digital Communication
Compulsive and Excessive Internet Use
Inappropriate Self-Disclosure
Cyberstalking and Cyberbullying
Using Communication Skills to Improve Relationships
Communicating in Intimate RelationshipsFamilies, Friendships, Marriages, and Other Life Partnerships
The Nature of Intimacy
Learn About YourselfRespect for Partner
Intimacy Is an Interaction Pattern
Characteristics of Intimate Relationships
Diverse VoicesPerforming Commitment
Parent-Child Communication
Communication in Other Types of Family Relationships
Guidelines for Improving Family Communication
Gender Differences in Same-Sex Friendships
Marriage and Long-Term Romantic Relationships
Factors Defining Long-Term Relationships
Characteristics of Successful Long-Term Relationships
Positive Communication for Stronger Romantic Relationships
The Dark Side of Intimacy
Relational Uncertainty
The Social Media FactorUsing Digital Communication Skills to Improve Relationships
Digital Communication Skills in Personal Relationships
Initiating Relationships
Communicating in the Workplace
Finding a Job
Locating Job Openings
Resumes and Cover Letters
Communicating in Workplace Relationships
Communicating in Managerial Relationships
Communicating in Coworker Relationships
Communicating in Customer, Client, and Vendor Relationships
Communicating in a Diverse Workplace
Culture-Based Work Style
Diverse VoicesThe GroupA Japanese Context
Gendered Linguistic Style in the Workplace
Intergenerational Communication Issues
The Dark Side of Workplace Communication
Aggression at Work
Sexual Harassment
The Social Media FactorDigital Communication Skills in Professional Relationships
Enabling Digital Communication Between Colleagues
Implications for Privacy in Professional Relationships
Digital Communication Etiquette in Your Profession
Photo Credits
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*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

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