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Introductory Perspectives | |
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Communication and Competence | |
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What is Communication? | |
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Definitions of Human Communication | |
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Characteristics of Communication | |
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Communication is a Process | |
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Communication is Uniquely Human | |
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Communication is a Collective Activity | |
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Communication is Regulatory | |
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Summary and Implications | |
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A Model of Communication Competence | |
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Process CompetenceKnowledge About Communication | |
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Message Competence | |
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Interpretive Competence | |
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Role Competence | |
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Self Competence | |
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Goal Competence | |
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Culture and Context | |
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Historical Change and Cultural Values | |
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How Technology Affects Cultural Context | |
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Relational Cultures as Context | |
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Performative Competence | |
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Acting on Knowledge | |
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Skill BuildingOn Taking a Process Perspective | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connections 1Bonzo Goes to College | |
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Interdisciplinary Connections 2Insulting the Meat | |
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Research in ReviewGetting the Most Out of College | |
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Screening RoomMeet the Parents | |
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Building Interpersonal Relationships | |
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What is Interpersonal Communication? | |
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The Situational Approach to Interpersonal Communication | |
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The Developmental Approach to Interpersonal Communication | |
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The Role of Interpersonal Communication in Relationships | |
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What is a Relationship? | |
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The Characteristics of Relationships | |
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Relational PathsIntimacy and Distance | |
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Private vsPublic Relationships | |
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Independence vsConformity | |
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What Does It Take To Be Relational Competent? | |
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Communication Competence and Relationships | |
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Some Characteristics of Healthy Relationships | |
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Skill BuildingA Preview | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connections 1 | |
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The Neuroscience of Love | |
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Interdisciplinary Connections 2 | |
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Mind Your Manners | |
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Research in Review | |
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Stress and Interpersonal Communication | |
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Screening Room | |
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Eternal Sunshine of the Spotless Mind | |
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Sending and Receiving Messages | |
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Nonverbal Communication | |
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What is Nonverbal Communication? | |
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Spontaneous Communication | |
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Symbolic Communication | |
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The Power of Nonverbal Codes | |
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The Functions of Nonverbal Codes | |
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Expressing Meaning | |
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Modifying Verbal Messages | |
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Regulating the Flow of Interaction | |
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The Structure of Nonverbal Codes | |
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The Visual Communication System | |
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Proxemics | |
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Environmental Preference | |
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Territoriality | |
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Personal Space | |
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Kinesics | |
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Body Movements | |
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Types of Gestures | |
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Gaze | |
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The Expressive Function of Gaze | |
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Using Gaze to Monitor and Regulate Interaction | |
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Looking vsSeeing | |
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Facial Expression | |
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Universal Expressions | |
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Misreading Facial Expressions | |
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Artifacts | |
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Physical Appearance | |
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Clothing and Adornment | |
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The Auditory Communication System | |
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Vocal Characteristics | |
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Messages in the Voice | |
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The Invisible Communication System Chronemics | |
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Olfactics | |
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Haptics | |
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Types of Touch | |
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The Contexts and Functions of Touch | |
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Culture and Nonverbal Communication | |
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Balancing Nonverbal Codes | |
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Expectancy Violations Theory | |
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Cognitive Valence Theory | |
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Compensating and Reciprocating in Everyday Life | |
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The Interplay of Verbal and Nonverbal Communication | |
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Skill BuildingCommunicating Feelings | |
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Expressing Feelings | |
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Reflecting Feelings | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection 1 A Better Place to Live | |
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Interdisciplinary Connection 2: The Guarded Self | |
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Research in ReviewPinocchio's Nose | |
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Screening RoomFreaky Friday | |
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Language and Interpersonal Communication | |
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What is Language? | |
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How Verbal and Nonverbal Codes Differ | |
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Characteristics of Verbal Codes | |
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The Functions of Language | |
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The Structure of Language | |
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Semantic MeaningLanguage at the Level of the Word | |
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Denotative and Connotative Meanings | |
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The Importance of Semantic Competence | |
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Syntactic MeaningLanguage at the Level of the Sentence | |
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Order as Meaning | |
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The Importance of Syntactic Competence | |
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Pragmatic MeaningLanguage at the Level of the Speech Act | |
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Language in Use | |
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Interpreting and Producing Speech Acts | |
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Using Pragmatic Rules in Interaction | |
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Message ProductionAchieving Pragmatic Goals | |
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Language, Power, and Politics | |
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The Sapir-Whorf Hypothesis | |
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Language and Labels | |
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Identity and Language Use | |
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Social Class and Discourse | |
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Gender and Discourse | |
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Early Findings | |
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Later Criticisms | |
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Language, Domination, and Freedom | |
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Avoiding Sexist Language | |
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Skill BuildingInitiating Conversation | |
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Starting to Talk | |
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Finding a Topic | |
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Asking Questions | |
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Using Free Information during Conversation | |
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Closing Conversations | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection 1Speaking with Names | |
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Interdisciplinary Connection 2From Raillery to Rant | |
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Research ReviewPlease and Thank You, Two Magic Words | |
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Screening Room 1The King's Speech | |
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Listening | |
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What is Listening? | |
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Listening vsHearing | |
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The Listening Process | |
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Beyond Accuracy | |
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Listening Relationally | |
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Listening and the New Technologies | |
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Ways of Listening | |
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Types of Listening | |
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Listening Styles | |
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What Should We Listen For? | |
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Conflict Management and Effective Listening | |
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When are Conflicts Healthy? | |
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Why Are Conflicts Difficult to Manage? | |
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Hot Emotions | |
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Biased Perceptions | |
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Communication Obstacles | |
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Personal Differences in Conflict Management | |
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Attitudes about Human Nature | |
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Emotional Intelligence | |
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Skill BuildingBecoming a More Competent Listener | |
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Improving Comprehension and Evaluation | |
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Enhancing Empathic Listening | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connections 1 | |
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Hot Under the Collar or Cool Under Fire | |
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Interdisciplinary Connections 2 | |
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Do Crows Really Use SUVs to Crack Nuts? | |
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Research in ReviewWhen Parents and Children Don't See Eye to Eye | |
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Screening RoomAbout a Boy | |
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Perceiving and Interpreting Social Worlds | |
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Factors that Affect the Way we See the World | |
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Emotions and Perception | |
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Motivation and Perception | |
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Cognitive Structures and Perception | |
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Schematic Thinking and Information Processing | |
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Schemata that Describe and Classify People | |
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Personal Constructs | |
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Person Prototypes and Stereotypes | |
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Stereotypes | |
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Schemata that Define Roles and Relationships | |
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Schemata Containing Information about the Self | |
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Schemata that Tell Us What to Do in Social Situations | |
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Social Cognition and Interpersonal Interaction | |
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Sizing up Situations | |
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Episode Identification | |
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Using Scripts to Guide Interaction | |
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The Invisibility of Situational Constraints | |
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Perceiving Other People | |
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Using Personal Constructs to Judge Others | |
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Implicit Personality Theories and Interaction | |
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Evaluating Relationships | |
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Self-Monitoring | |
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Creating Relational Definitions | |
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Explaining Behavior by Making Attributions | |
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Personality vsSituation | |
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Attributional Biases | |
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Overestimating Personality | |
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Underestimating the Situation | |
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Seeing Things from Our Own Perspective | |
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Categorical Thinking and Interpretive Competence | |
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Na`ve RealismSeeing What We Believe | |
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Dual Processing and Impression Formation | |
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Attention and Identification | |
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Controlled Categorization | |
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Personalization | |
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Skill BuildingBecoming More Mindful | |
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Mindfulness and Open-Mindedness | |
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Increasing Mindfulness | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection 1 The Power of the Present | |
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Interdisciplinary Connection 2 Making Sense by Using Reflections and Interpretations | |
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Research in ReviewWhen Being Mindful Really Matters | |
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Screening RoomMemento | |
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Meeting Social Expectations | |
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Creating Social Identities | |
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Social Control and Conformity | |
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The Nature of Social Roles | |
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Choosing Our Roles | |
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Social Support and Role Identity | |
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The Looking-Glass Self | |
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Social Comparison Processes | |
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Commitment and Role Identity | |
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Rewards and Role Identity | |
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How Social Roles Affect Communication | |
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Communication as Performance | |
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Face-Work and the Social Self | |
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Other Aspects of Everyday Performance | |
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Sets, Costumes, and Props | |
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Backstage Behavior | |
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Ensemble Acting | |
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Communication as Story-telling | |
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Skill-BuildingShowing Politeness and Respect | |
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Interpersonal Sensitivity | |
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Avoiding Threats to Face | |
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Balancing Solidarity and Independence | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection | |
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They Just Like to Be Not the Same as Us | |
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Interdisciplinary Connection | |
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Talking Tough in Teamsterville | |
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Research in Review | |
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Guys Can't Say That to Guys | |
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Screening room | |
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Big Fish | |
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Establishing Individual Identities | |
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The Self in History | |
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Self ConceptsGaining Independence from Social Roles and Rules | |
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What is the Self-Concept? | |
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Self as Narrative | |
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Self as Cognitive Schema | |
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Self as Behavior | |
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Self as Relational Achievement | |
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Self as Internal Dialogue | |
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Personality Differences and Interpersonal Communication | |
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Communicator Styles | |
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Rhetorical Sensitivity | |
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The Noble Self | |
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The Rhetorical Reflector | |
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The Rhetorical Sensitive | |
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Attachment Styles | |
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Intimacy Motivation | |
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Skill-BuildingImproving Competence Through Self-Disclosure | |
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What is Self Disclosure? | |
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General Rules for Revealing the Self | |
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A Case Study in DisclosureComing Out | |
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How to Reveal Same Sex Orientation | |
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What to Say When a Friend Comes Out | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection 1The Saturated Self | |
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Interdisciplinary Connection 2Zen and the Art of Selflessness | |
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Research ReviewPresentation of Self in Cyberspace | |
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Screening Room 1Big Eden | |
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Achieving Personal and Relational Goals | |
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What is Interpersonal Influence? | |
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Types of Influence | |
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Culture and Influence | |
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Issues in Influence | |
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Skills for Goal Achievement | |
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Face and Interpersonal Influence | |
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Symbolic Role-Taking | |
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Theories of Influence; Understanding Others' Needs | |
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The Need for Rewards | |
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Classical Conditioning | |
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Operant Conditioning | |
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Social Learning | |
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Social Exchange Processes | |
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The Need for Consistency | |
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Cognitive Dissonance Theory | |
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Ways to Reduce Dissonance | |
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Commitment and Consistency | |
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The Need to Establish Identity | |
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Value Theory | |
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Relationships and Self Validation | |
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SummaryChoice and Motivation | |
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Source Characteristics | |
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Power and Interpersonal Influence | |
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Self-Presentation Strategies | |
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Influence as Self-Persuasion | |
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Message Strategies | |
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Compliance-Seeking Strategies | |
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Strategies in Interaction | |
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Skill BuildingSteps to Goal Achievement | |
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Principles of Goal Competence | |
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Becoming Appropriately Assertive | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection 1Weapons of Influence | |
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Interdisciplinary Connection 2What's in a Name? | |
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Research in ReviewWait 'Till you Hear What I Heard | |
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Screening RoomThank You For Smoking | |
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Relational contexts | |
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Understanding Family Relationships | |
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Maintaining Family Ties | |
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The Family as a System | |
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Family Structures | |
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Power-Authority Structure | |
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Decision-Making Structure | |
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Interaction Structure | |
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Characteristics of Family Structures | |
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Role Differentiation | |
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Boundaries | |
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Coordination of Subsystems | |
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The Functions of the Family | |
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Internal Functions | |
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Providing Care | |
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Socialization | |
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Intellectual Development | |
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Recreation | |
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Emotional Support | |
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External functions | |
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Cultural Transmission | |
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Accommodation | |
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Families and Change | |
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The Dynamics of Family Evolution | |
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The Family Life Cycle | |
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Stressful Contact with Outside Sources | |
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Illness or Death of a Family Member | |
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Divorce or Separation of Family Members | |
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Strategies for Coping with Change | |
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Anticipating Change | |
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Encouraging Family Cohesiveness | |
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Maintaining Adaptability | |
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Building Social Networks | |
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Family Communication Patterns | |
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Family Rules and Family Identity | |
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Establishing Communication Rules | |
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Regulative Rules | |
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Constitutive rules | |
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Family Themes and Identity | |
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Interaction in Family Subsystems | |
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Husbands and Wives | |
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Parents and Children | |
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Siblings | |
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Families in History | |
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Skill BuildingCommunicating to Comfort | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection 1 Creating Hallmark Moments | |
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Interdisciplinary Connection 2 Divorce is When Your Family is Dead | |
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Research in ReviewYou're My Parent But You're Not | |
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Screening RoomThe Kids Are All Right | |
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Creating Intimate Relationships | |
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What is Intimacy? | |
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Have People Always Had Intimate Relationships? | |
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Moving from Public to Private Relationships | |
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Factors that Influence Definitions of Intimacy | |
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Family Messages | |
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Recent Cultural Messages | |
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Environnemental Conditions | |
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Individual Relational Messages and Intimacy | |
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Sending Dominance Messages | |
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Dimensions of Intimacy | |
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Relational Contracts and Cultures | |
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Opening the Door to Intimacy | |
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Interpersonal Attraction | |
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Duck's Filtering Theory of Attraction | |
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Interpersonal Magnets | |
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Physical Beauty | |
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Similarity | |
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Reciprocal Liking | |
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Complementary Needs | |
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Costs and Rewards | |
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Other Sources of Attraction | |
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Coming CloserCreating Intimate Relationships | |
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Stages in the Development of Romantic Coupling | |
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Initiating | |
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Experimenting | |
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Intensifying | |
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Integrating | |
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Bonding | |
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The Development of Friendship | |
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Rawlins' Friendship Stages | |
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Rawlins' Friendship Stages | |
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Keeping It TogetherRelational Maintenance | |
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Balancing Relational Dialectics | |
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The Expressive-Protective Dialectic | |
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The Autonomy-Togetherness Dialectic | |
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The Novelty-Predictability Dialectic | |
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The Gender Role Dialectic | |
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Working Out Dialectic Tensions | |
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Perceptual Biases during Maintenance | |
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Relational Maintenance Behaviors | |
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Too Close for Comfort | |
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When Relationships Self-Destruct | |
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Stages in Relational Deterioration | |
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Differentiating | |
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Circumscribing | |
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Stagnating | |
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Avoiding | |
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Terminating | |
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Dysfunctional Relational Patterns | |
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Why Patterns Are Important | |
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Unhealthy Patterns of Communication | |
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Problems of Punctuation | |
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Disconfirming Responses | |
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Double Binds and Paradoxes | |
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URPs and Spirals | |
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Signs of Trouble to Come | |
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Successful Couples | |
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Unstable Couples | |
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Gottman's Four Horsemen | |
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CriticismContempt | |
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Defensiveness | |
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Stonewalling | |
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Skill Building | |
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Offering Effective Feedback | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection 1Playing the Dating Game | |
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Interdisciplinary connection 2Long Distance Dating Relationships | |
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Research in Review | |
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"This is Your Brain on Love" | |
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Screening RoomThe Social Network | |
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Managing Professional Relationships | |
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Interpersonal Communication in Public Situations | |
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Public Realms in History | |
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Interacting in the Public Realm Today | |
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Enacting Roles and Scripts | |
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Showing and Deserving Respect | |
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Avoidance Rituals | |
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Presentational Rituals | |
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Demeanor | |
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Giving Priority to Practical Goals | |
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Making Room for Expressive Behavior | |
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Communicating in Our Communities | |
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Space and PlaceCommunity Design and Communication | |
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Third PlacesConnecting with Your Community | |
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Interacting in the Workplace | |
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Sizing Up Organizational Cultures | |
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Learning the Ropes | |
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Attending to Organizational Stories and Rituals | |
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Narratives and Stories | |
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Rituals and Practices | |
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Participating in Communication Networks | |
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Joining the Team | |
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Leading the Team | |
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Building Teamwork Skills | |
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Establishing Norms | |
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Developing Cohesion | |
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Coping with Supervision and Status | |
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Status Differences in Communication | |
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Effective Supervisory Communication | |
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Serving the Customer | |
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One-to-One Marketing | |
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Internal Customer Relations | |
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Balancing Personal and Professional Relationships | |
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Framing Friendship in the Workplace | |
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Managing the Office Romance | |
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Deciphering the Boundaries between Home, Work, and Community | |
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Skill BuildingApproaches to Workplace Conflict | |
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Choosing Your Conflict Style | |
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Taking a Problem-Solving Approach to Negotiation | |
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Compromise vsProblem-Solving | |
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Problem-Solving Strategies | |
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Rules for Cooperative Problem-Solving | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection 1 The Conversational Organization | |
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Interdisciplinary Connection 2 Sorry, I'm Not Apologizing | |
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Research ReviewLessons from The Apprentice | |
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Screening Room 1Barbershop | |
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Screening Room 2Office Spaces | |
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Interpersonal Communication, Culture, and Change | |
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Cultural Influences | |
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Dimensions of Difference | |
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Locus of ControlControl vsConstraint | |
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Action OrientationDoing vsBeing | |
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Attitudes Toward TimeM-time vsP-time | |
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Connections to OthersIndividualism vs | |
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CollectivismCommunication StylesLow-Context vsHigh-Context | |
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American Cultural Patterns | |
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Ethnic, Regional, and Class Differences | |
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Shifting Cultural Identities | |
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Ethnicity and Language Choices | |
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Regional and Class Differences | |
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Communicating Across Culture | |
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Barriers to Intercultural Understanding | |
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Prejudice | |
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Communicating Prejudice | |
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Ethnocentrism | |
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Assumed Similarity | |
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Historical Influences | |
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The Colonial Period (1600-1780) | |
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The Colonial Household | |
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Codes of Conduct | |
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Social Identity and Patriarchy | |
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Gender Roles and Social Identity | |
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The Early Industrial Period (1830-1880) | |
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Social Change and Anxiety | |
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The l9th-Century Home | |
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Rudeness and Civility | |
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Gender Roles and Personal Identity | |
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The Modern Period (1900-1960) | |
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Mass Consumption and the American Dream | |
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Home and Family Values | |
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Personality and Self-Expression | |
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Sex and Self-Discovery | |
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Skill BuildingIncreasing Sensitivity to Context | |
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Adapting to International Differences | |
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Increasing Co-cultural Understanding | |
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Process to Performance | |
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Questioning Communication Revisited | |
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Review Terms | |
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Suggested Readings | |
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Online Student Resources | |
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Observation Guides | |
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Exercises | |
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Interdisciplinary Connection 1The Thrill of Victory | |
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Interdisciplinary Connection 2If You Can't Stand the Shame | |
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Research in Review | |
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When Nobody Knows Who You Really Are | |
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Screening RoomCrash | |