Difficult Conversations How to Discuss What Matters Most

ISBN-10: 0143118447

ISBN-13: 9780143118442

Edition: 10th 2010 (Revised)

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Description:

The 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: a[ Decipher the underlying structure of every difficult conversation a[ Start a conversation without defensiveness a[ Listen for the meaning of what is not said a[ Stay balanced in the face of attacks and accusations a[ Move from emotion to productive problem solving
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Book details

List price: $23.00
Edition: 10th
Copyright year: 2010
Publisher: Penguin Publishing Group
Publication date: 11/2/2010
Binding: Paperback
Pages: 352
Size: 5.10" wide x 7.72" long x 0.66" tall
Weight: 0.748
Language: English

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Sheila Heen is a Lecturer on Law at Harvard Law School. She lives in Cambridge, Massachusetts.

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