Skip to content

Difficult Conversations How to Discuss What Matters Most

Spend $50 to get a free movie!

ISBN-10: 014028852X

ISBN-13: 9780140288520

Edition: 1999

Authors: Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher

List price: $16.00
Blue ribbon 30 day, 100% satisfaction guarantee!
Out of stock
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Customers also bought

Book details

List price: $16.00
Copyright year: 1999
Publisher: Penguin Group (USA) Incorporated
Publication date: 4/1/2000
Binding: Paperback
Pages: 272
Size: 5.25" wide x 8.00" long x 0.50" tall
Weight: 0.396
Language: English

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Sheila Heen is a Lecturer on Law at Harvard Law School. She lives in Cambridge, Massachusetts.

The Problem
Sort Out the Three Conversations
Shift to a Learning Stance
The "What Happened?" Conversation
Stop Arguing About Who's Right: Explore Each Other's Stories
Don't Assume They Meant It: Disentangle Intent from Impact
Abandon Blame: Map the Contribution System
The Feelings Conversation
Have Your Feelings (Or They Will Have You)
The Identity Conversation
Ground Your Identity: Ask Yourself What's at Stake
Create a Learning Conversation
What's Your Purpose? When to Raise It and When to Let Go
Getting Started: Begin from the Third Story
Learning: Listen from the Inside Out
Expression: Speak for Yourself with Clarity and Power
Problem-Solving: Take the Lead
Putting It All Together
A Road Map to Difficult Conversations
A Note on Some Relevant Organizations