Quality Management Creating and Sustaining Organizational Effectiveness
Edition: 2nd 2009
List price: $209.40
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Description: Quality Management: Creating and Sustaining Organizational Effectiveness, Second Editionexplores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organizations value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in todays global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $209.40
Copyright year: 2009
Publisher: Prentice Hall PTR
Publication date: 4/16/2008
Size: 7.50" wide x 9.25" long x 1.00" tall
|Creating a Customer Focus|
|Human Resource Development and Management|
|Managing the Supply Chain|
|Measures of Organizational Success|
|Lean Tools and Techniques|
|Problem-solving Tools and Techniques|
|Business Results Appendix|
|X-bar and R chart factors|
|Malcolm Baldrige National Quality Award Assignment Guidelines|
|Websites for Quality|
|Appendix A Data Sheets|