Foundations of Lodging Management

Name: Foundations of Lodging Management
Availability: InStock
ISBN: 9780132560894

ISBN-10: 0132560895

ISBN-13: 9780132560894

Edition: 2nd 2012 (Revised)

Authors: David Hayes, Jack Ninemeier, Allisha Miller

List price: $179.99

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Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. KEY FEATURES: With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimization, and an updated Front Office Simulation that helps students learn how to manage a hotel's front office and better understand the complexity of the entire property.

Book details

List price: $179.99
Edition: 2nd
Copyright year: 2012
Publisher: Pearson Education
Publication date: 2/28/2011
Binding: Hardcover
Pages: 416
Size: 8.50" wide x 10.90" long x 0.80" tall
Weight: 2.354
Language: English




Introduction to the Lodging Industry



The Structure of the lodging Industry



Guest Service in the Lodging Industry



Managing Lodging Operations



Staffing the Lodging Operation



The Front Office Department



The Sales and Marketing Department



The Housekeeping Department



The Maintenance Department



Food and Beverage Operations: Limited Service Hotels



Food and Beverage Operations: Full-Service Hotels



The Accounting Department



Safety and Security



Careers in the Lodging Industry



The Front Office Management Simulation



Front Office Management Training Challenges



The Front Office Management Simulation (FOMS)



Revenue Management Lessons



Reservation Management Lessons



Guest Stay Information Lessons



Guest Departure and Payment



Accounting and Financial Summaries



FOMS Completion