Check-In Check-Out Managing Hotel Operations
Edition: 8th 2009
List price: $123.60
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Description: Check-In, Check-Outprovides complete coverageof the hotels front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $123.60
Copyright year: 2009
Publisher: Prentice Hall PTR
Publication date: 3/25/2008
Size: 8.00" wide x 10.00" long x 1.25" tall
|Table of Contents|
|The Hotel Industry|
|The Traditional Hotel Industry|
|The Modern Hotel Industry|
|The Structure of the Hotel Industry|
|The Reservations Process|
|Forecasting Availability and Overbooking|
|Global Reservations Technologies|
|Individual Reservations and Group Reservations|
|Guest Service and Rate Structures|
|Managing Guest Service|
|Arrival, Registration, Assignments and Rooming|
|Role of the Room Rate|
|The Hotel Revenue Cycle|
|Billing and the Guest Folio|
|Credit and the City Ledger|
|The Night Audit|