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Preface | |
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Acknowledgments | |
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About the Authors | |
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Introduction | |
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Meeting Present and Emerging Strategic Human Resource Challenges | |
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Human Resource Management: The Challenges | |
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Planning and Implementing Strategic HR Policies | |
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Selecting HR Strategies to Increase Firm Performance | |
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The HR Department and Managers: An Important Partnership | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Emerging Trends Case 1.1 | |
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You Manage It! Emerging Trends Case 1.2 | |
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You Manage It! Discussion Case 1.3 | |
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The Contexts of Human Resource Management | |
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Managing Work Flows and Conducting Job Analysis | |
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Work: The Organizational Perspective | |
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Work: The Group Activity | |
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Work: The Individual Perspective | |
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Designing Jobs and Conducting Job Analysis | |
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The Flexible Workforce | |
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Human Resource Information Systems | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Emerging Trends Case 2.1 | |
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You Manage It! Customer-Driven HR Case 2.2 | |
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You Manage It! Global Case 2.3 | |
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You Manage It! Customer-Driven HR Case 2.4 | |
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Understanding Equal Opportunity and the Legal Environment | |
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Why Understanding the Legal Environment Is Important | |
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Challenges to Legal Compliance | |
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Conflicting Strategies for Fair Employment | |
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Equal Employment Opportunity Laws | |
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EEO Enforcement and Compliance | |
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Other Important Laws | |
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Avoiding Pitfalls in EEO | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Emerging Trends Case 3.1 | |
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You Manage It! Global Case 3.2 | |
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You Manage It! Emerging Trends Case 3.3 | |
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Appendix to Chapter 3 | |
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Managing Diversity | |
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What Is Diversity | |
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Challenges in Managing Employee Diversity | |
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Diversity in Organization | |
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Improving the Management of Diversity | |
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Some Warnings | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Discussion Case 4.1 | |
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You Manage It! Emerging Trends Case 4.2 | |
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You Manage It! Discussion Case 4.3 | |
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You Manage It! Global Case 4.4 | |
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Staffing | |
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Recruiting and Selecting Employees | |
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Human Resource Supply and Demand | |
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The Hiring Process | |
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Challenges in the Hiring Process | |
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Meeting the Challenges of Effective Staffing | |
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Selection | |
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Legal Issues in Staffing | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Emerging Trends Case 5.1 | |
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You Manage It! Customer-Driven HR Case 5.2 | |
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You Manage It! Ethics Case 5.3 | |
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You Manage It! Emerging Trends Case 5.4 | |
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You Manage It! Emerging Trends Case 5.5 | |
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Managing Employee Separations, Downsizing, and Outplacement | |
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What Are Employee Separations? | |
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Types of Employee Separations | |
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Managing Early Retirements | |
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Managing Layoffs | |
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Outplacement | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Global Case 6.1 | |
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You Manage It! Ethics Case 6.2 | |
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You Manage It! Customer-Driven HR Case 6.3 | |
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You Manage It! Emerging Trends Case 6.4 | |
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You Manage It! Customer-Driven HR Case 6.5 | |
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Employee Development | |
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Appraising and Managing Performance | |
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What Is Performance Appraisal | |
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Identifying Performance Dimensions | |
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Managing Performance | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Ethics Case 7.1 | |
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You Manage It! Emerging Trends Case 7.2 | |
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You Manage It! Discussion Case 7.3 | |
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You Manage It! Customer-Driven HR Case 7.4 | |
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You Manage It! Customer-Driven HR Case 7.5 | |
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Appendix to Chapter 7 | |
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Training the Workforce | |
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Key Training Issues | |
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Training Versus Development | |
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Challenges in Training | |
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Managing the Training Process | |
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A Special Case: Orientation and Socialization | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Emerging Trends Case 8.1 | |
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You Manage It! Global Case 8.2 | |
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You Manage It! Ethics Case 8.3 | |
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You Manage It! Customer-Driven HR Case 8.4 | |
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You Manage It! Emerging Trends Case 8.5 | |
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Developing Careers | |
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What Is Career Development | |
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Challenges in Career Development | |
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Meeting the Challenges of Effective Career Development | |
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Self-Development | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Global Case 9.1 | |
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You Manage It! Customer-Driven HR Case 9.2 | |
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You Manage It! Ethics Case 9.3 | |
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You Manage It! Emerging Trends Case 9.4 | |
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You Manage It! Customer-Driven HR Case 9.5 | |
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Compensation | |
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Managing Compensation | |
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What Is Compensation | |
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Designing a Compensation System | |
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Job Versus Individual Pay | |
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Compensation Tools | |
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The Legal Environment and Pay System Governance | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Emerging Trends Case 10.1 | |
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You Manage It! Ethics Case 10.2 | |
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You Manage It! Discussion Case 10.3 | |
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You Manage It! Emerging Trends Case 10.4 | |
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You Manage It! Emerging Trends Case 10.5 | |
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Rewarding Performance | |
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Pay for Performance: The Challenges | |
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Meeting the Challenges of Pay-for-Performance Systems | |
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Types of Pay-for-Performance Plans | |
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Designing Pay-for-Performance Plans for Executives and Salespeople | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Global Case 11.1 | |
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You Manage It! Discussion Case 11.2 | |
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You Manage It! Global Case 11.3 | |
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You Manage It! Discussion Case 11.4 | |
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Designing and Administering Benefits | |
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An Overview of Benefits | |
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The Benefits Strategy | |
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Legally Required Benefits | |
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Voluntary Benefits | |
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Administering Benefits | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Emerging Trends Case 12.1 | |
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You Manage It! Ethics Case 12.2 | |
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You Manage It! Ethics Case 12.3 | |
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You Manage It! Customer-Driven HR Case 12.4 | |
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Governance | |
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Developing Employee Relations | |
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The Roles of the Manager and the Employee Relations Specialist | |
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Developing Employee Communications | |
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Encourage Effective Communications | |
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Employee Recognition Programs | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Emerging Trends Case 13.1 | |
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You Manage It! Ethics Case 13.2 | |
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You Manage It! Customer-Driven HR Case 13.3 | |
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You Manage It! Global Case 13.4 | |
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Respecting Employee Rights and Managing Discipline | |
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Employee Rights | |
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Management Rights | |
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Employee Rights Challenges: A Balancing Act | |
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Disciplining Employees | |
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Administering and Managing Discipline | |
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Managing Difficult Employees | |
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Preventing the Need for Discipline with Human Resource Management | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Emerging Trends Case 14.1 | |
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You Manage It! Ethics Case 14.2 | |
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You Manage It! Emerging Trends Case 14.3 | |
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You Manage It! Global Case 14.4 | |
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Working with Organized Labor | |
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Why Do Employees Join Unions? | |
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Labor Relations and the Legal Environment | |
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Labor Relations in the United States | |
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Labor Relations in Other Countries | |
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Labor Relations Strategy | |
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Managing the Labor Relations Process | |
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The Impact of Unions on Human Resource Management | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Ethics Case 15.1 | |
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You Manage It! Emerging Trends Case 15.2 | |
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You Manage It! Customer-Driven HR Case 15.3 | |
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You Manage It! Ethics Case 15.4 | |
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Managing Workplace Safety and Health | |
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Workplace Safety and the Law | |
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Managing Contemporary Safety, Health, and Behavioral Issues | |
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Safety and Health Programs | |
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Safety and Health Programs | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Ethics Case 16.1 | |
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You Manage It! Emerging Trends Case 16.2 | |
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You Manage It! Global Case 16.3 | |
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You Manage It! Discussion Case 16.4 | |
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You Manage It! Customer-Driven HR Case 16.5 | |
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International HRM Challenge | |
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The Stages of International Involvement | |
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Determining the MIX of Host-Country and Expatriate Employees | |
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The Challenges of Expatriate Assignments | |
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Effectively Managing Expatriate Assignments with HRM Policies and Practices | |
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Developing HRM Policies in a Global Context | |
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Human Resources Management and Exporting Firms | |
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Summary and Conclusions | |
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Key Terms | |
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Discussion Questions | |
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You Manage It! Discussion Case 17.1 | |
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You Manage It! Emerging Trends Case 17.2 | |
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You Manage It! Discussion Case 17.3 | |
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You Manage It! Ethics Case 17.4 | |
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You Manage It! Discussion Case 17.5 | |
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Appendix A | |
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Concise Dictionary of HR Terminology | |
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Notes | |
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Photo Credits | |
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Company, Name, and Product Index | |
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Subject Index | |