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Six Sigma Basic Tools and Techniques

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ISBN-10: 0131716808

ISBN-13: 9780131716803

Edition: 2007

Authors: Donna C. S. Summers

List price: $73.32
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With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioners point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an…    
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Book details

List price: $73.32
Copyright year: 2007
Publisher: Prentice Hall PTR
Publication date: 8/29/2006
Binding: Paperback
Pages: 416
Size: 7.00" wide x 9.00" long x 1.00" tall
Weight: 1.694
Language: English

Six Sigma Origins
Quality Masters
Leadership and Strategic Planning
Creating a Customer Focus
Project Management
Measures and Metrics
Problem Solving Using Design, Measure, Analyze, Improve, Control
Variable Control Charts
Process Capability
Attribute Control Charts
Failure Modes and Effects Analysis
Design of Experiments
Lean Manufacturing
Normal Curve Areas
Factors for Computing Central Lines and Control Limits
Values of t Distribution
Binomial Distribution
Poisson Distribution
Websites for Quality
Answers to Selected Problems