| |
| |
| |
Introduction to Quality Concepts and Statistical Process Control | |
| |
| |
What is Quality? | |
| |
| |
The Need for SPC | |
| |
| |
Prevention versus detection | |
| |
| |
SPC Goals | |
| |
| |
The basic Tools for SPC | |
| |
| |
Statistical Process Control Techniques | |
| |
| |
Applying SPC to an Existing Manufacturing Process | |
| |
| |
Designed Experiments | |
| |
| |
| |
Striving for Quality: Management's Problem and Management's Solution | |
| |
| |
Management's Problem | |
| |
| |
Management's Dilemma | |
| |
| |
Leadership by Management | |
| |
| |
Deming's Contribution to Quality | |
| |
| |
Deming's 14 Points for Management | |
| |
| |
Deming's Seven Deadly Diseases | |
| |
| |
Crosby's Approach | |
| |
| |
A Comparison of Deming's 14 Points and Crosby's 14 Steps | |
| |
| |
Which Way to Top Quality? Pitfalls in the Quest for Quality | |
| |
| |
Total Quality Management (TQM) | |
| |
| |
The Malcolm Baldrige National Quality Award | |
| |
| |
Total Customer Satisfaction | |
| |
| |
ISO-9000 | |
| |
| |
The Service Sector | |
| |
| |
| |
Introduction to Variation and Statistics | |
| |
| |
Measurement Concepts | |
| |
| |
Special-Cause and Common-Cause Variation | |
| |
| |
The Variation Concepts | |
| |
| |
Distributions and SPC Goals | |
| |
| |
Basic Statistical Concepts | |
| |
| |
Distributions and Three Standard Deviations | |
| |
| |
| |
Organization of Data: Introduction to Tables, Charts, and Graphs | |
| |
| |
Stemplots | |
| |
| |
Frequency Distributions and Tally Charts | |
| |
| |
Histograms | |
| |
| |
Histogram Analysis Examples | |
| |
| |
Pareto Charts | |
| |
| |
Flowcharts | |
| |
| |
Storyboards | |
| |
| |
The Cause-and-Effect Diagram | |
| |
| |
Checksheets | |
| |
| |
Scatterplots | |
| |
| |
| |
The Normal Probability Distribution | |
| |
| |
Probability Distributions | |
| |
| |
The Normal Probability Distribution | |
| |
| |
The Application of the Central Limit Theorem | |
| |
| |
| |
Introduction to Control Charts | |
| |
| |
Introduction to the Control Chart Concept | |
| |
| |
Preparation for Control Charting | |
| |
| |
Control Charts and Run Charts | |
| |
| |
The Basic x and R Charts | |
| |
| |
The x and R Chart Procedure | |
| |
| |
The Continuation Control Chart | |
| |
| |
The Capability Analysis | |
| |
| |
Six-Sigma Quality | |
| |
| |
| |
Additional Control Charts for Variables | |
| |
| |
The Median and Range Chart (x and R) | |
| |
| |
x and s Charts | |
| |
| |
Coding Data | |
| |
| |
A Modified x and R Chart for Small Sets of Data | |
| |
| |
The Nominal x and R Chart | |
| |
| |
The Transformation x and R Chart | |
| |
| |
Control Chart Selection | |
| |
| |
| |
Variables Charts for Limited Data | |
| |
| |
Precontrol or Rainbow Charts | |
| |
| |
Compound Probability | |
| |
| |
Modified Precontrol for Tight Control | |
| |
| |
Charts for Individual Measurements | |
| |
| |
| |
Attributes Control Charts | |
| |
| |
The Four Types of Attributes Charts | |
| |
| |
The p Chart | |
| |
| |
The np Chart | |
| |
| |
The c Chart | |
| |
| |
The u Chart | |
| |
| |
SPC Applied to the Learning Process | |
| |
| |
Technology in SPC | |
| |
| |
| |
Interpreting Control Charts | |
| |
| |
The Random Distribution of Points | |
| |
| |
Freaks | |
| |
| |
Binomial Distribution Applications | |
| |
| |
Freak Patterns | |
| |
| |
Shifts | |
| |
| |
Runs and Trends | |
| |
| |
Time and Control Chart Patterns | |
| |
| |
Cycles | |
| |
| |
Grouping | |
| |
| |
Instability | |
| |
| |
Stable Mixtures | |
| |
| |
Stratification | |
| |
| |
Using Control Chart Patterns in Problem Solving | |
| |
| |
| |
Problem Solving | |
| |
| |
The Problem-Solving Sequence | |
| |
| |
Teamwork for Problem Solving | |
| |
| |
Brainstorming | |
| |
| |
Using Problem-Solving Tools | |
| |
| |
Mistake Proofing | |
| |
| |
Problem Solving in Management | |
| |
| |
JIT (Just-in-time) | |
| |
| |
Problem Solving in the Classroom | |
| |
| |
| |
Gauge Capability | |
| |
| |
Preparations for a Gauge Capability Study | |
| |
| |
The Gauge Capability Procedure | |
| |
| |
Analysis of R and R with Accuracy and Stability: Maximum Possible Deflection | |
| |
| |
The Elimination of Gauge Variation From Process Variation | |
| |
| |
Indecisive Gauge Readings | |
| |
| |
| |
Acceptance Sampling | |
| |
| |
The Sampling Dilemma | |
| |
| |
Random Sampling | |
| |
| |
Operating Characteristic Curves | |
| |
| |
The Average Outgoing Quality Curve | |
| |
| |
MLT-STD-105D for Inspection by Attributes | |
| |
| |
The Average Proportion Defective | |
| |
| |
Vendor Certification and Control Chart Monitoring | |
| |
| |
Appendix A | |
| |
| |
Basic Math Concepts and Probability | |
| |
| |
Signed Numbers | |
| |
| |
Variables | |
| |
| |
Order of Operations | |
| |
| |
Inequalities | |
| |
| |
Using the Statistical Calculator | |
| |
| |
Probability | |
| |
| |
Appendix B | |
| |
| |
Charts and Table | |