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Observing the User Experience A Practitioner's Guide to User Research

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ISBN-10: 0123848695

ISBN-13: 9780123848697

Edition: 2nd 2013

Authors: Elizabeth Goodman, Mike Kuniavsky, Elizabeth Goodman

List price: $59.95
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Description:

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile…    
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Book details

List price: $59.95
Edition: 2nd
Copyright year: 2013
Publisher: Elsevier Science & Technology
Publication date: 9/24/2012
Binding: Paperback
Pages: 608
Size: 7.50" wide x 9.25" long x 1.25" tall
Weight: 2.882
Language: English

Andrea Moed believes that research is essential in designing to support human relationships. She has been a design researcher and strategist for over 15 years, observing users of websites, phones and other mobile devices, museums, retail environments and educational and business software. She is currently the Staff User Researcher at Inflection, a technology company working to democratize access to public records. Andrea has master's degrees from the Interactive Telecommunications Program at New York University and the UC Berkeley School of Information, and has taught at the Parsons School of Design in New York. Her writing on design and technology has appeared in a variety of…    

Mike Kuniavsky is a user experience designer, researcher and author. A twenty-year veteran of digital product development, Mike is a consultant and the co-founder of several user experience centered companies: ThingM manufactures products for ubiquitous computing and the Internet of Things; Adaptive Path is a well-known design consultancy. He is also the founder and organizer of Sketching in Hardware, an annual summit on the future of tools for digital product user experience design for leading technology developers, designers and educators. Mike frequently writes and speaks on digital product and service design, and works with product development groups in both large companies and…    

Why Research is Good and How It Fits Into Product Development
Typhoon: A Fable
Do a Usability Test Now!
Balancing Needs Through Iterative Development
The User Experience
User Experience Research Techniques
The Research Plan
Universal tools: Recruiting and Interviewing
User Profiles
Contextual Inquiry, Task Analysis, Card Sorting
Focus Groups
Usability Tests
Surveys
Ongoing Relationship
Log Files and Customer Support
Competitive Research
Others' Hard Work: Published Information and Consultants
Emerging Techniques
Communicating Results
Reports and Presentations
Creating a User-Centered Corporate Culture
Appendices
The Budget Research Lab
Common Survey Questions
Observer Instructions
Bibliography
Index
About the Author