Organizational Behavior Core Concepts

ISBN-10: 0073530298

ISBN-13: 9780073530291

Edition: 2008

Authors: Angelo Kinicki

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Book details

List price: $87.33
Copyright year: 2008
Publisher: McGraw-Hill Higher Education
Publication date: 7/5/2007
Binding: Paperback
Pages: 384
Size: 7.25" wide x 9.00" long x 0.25" tall
Weight: 1.276
Language: English

About the Author
Preface
Organizational Behavior: Why People Matter to Organizations
Managers Get Results with and through Others
A Skills Profile for Managers
Importance of Ethical Behavior
The Global Context: Cultural Differences
Twenty-first-Century Managers
Roots of Organizational Behavior as a Discipline
Disciplines of Organizational Behavior
Historical Roots: The Human Relations Movement
Total Quality Management
Contingency Approach to Management
New Directions in OB
The Age of Human and Social Capital
Positive Organizational Behavior
The Internet Revolution and OB
Managing Individuals in Organizations
Perception and Diversity: Why Viewpoints Differ
A Social Information Processing Model of Perception
Selective Attention/Comprehension
Encoding and Simplification
Storage and Retention
Retrieval and Response
Cultural Influences: Perceptions of Time
Managerial Implications
Causal Attributions
Kelley's Model of Attribution
Attributional Tendencies
Defining and Managing Diversity
Affirmative Action and Managing Diversity
Diversity in the Workforce
Organizational Practices That Effectively Manage Diversity
Barriers and Challenges
Diversity Initiatives
Individual Differences: What Makes Employees Unique
From Self-Concept to Self-Management
Self-Esteem
Self-Efficacy
Self-Monitoring
Self-Management: A Social Learning Model
Personality Dynamics
The Big Five Personality Dimensions
Locus of Control: Self or Environment?
Attitudes
Intelligence and Cognitive Abilities
Organizational Behavior Gets Emotional
Positive and Negative Emotions
Moods Are Contagious
Emotional Labor
Emotional Intelligence
Motivation in Theory: What Makes Employees Try Harder
Content Theories of Motivation
Maslow's Need Hierarchy Theory
Alderfer's ERG Theory
McClelland's Need Theory
Herzberg's Motivator-Hygiene Theory
Process Theories of Motivation
Equity Theory
Expectancy Theory
Motivation through Goal Setting
Motivating Employees through Job Design
Mechanistic Approach
Motivational Approaches
Biological and Perceptual-Motor Approaches
Putting Motivational Theories to Work
Motivation in Practice: How to Bring out the Best in People
Goal Setting
Types of Goals
Management by Objectives
Goal-Setting Process
Feedback
Functions of Feedback
Recipients of Feedback
Nontraditional Feedback: Upward and 360 Degrees
Organizational Reward Systems
Reward Systems
Intrinsic Rewards
Extrinsic Rewards
Positive Reinforcement
Contingent Consequences
Schedules of Reinforcement
Behavior Shaping
Managing Groups and Making Decisions in Organizations
Groups and Teamwork: How Groups Work and How to Lead Them
Fundamentals of Group Behavior
Formal and Informal Groups
Group Development
Group Member Roles
Norms
Teams, Trust, and Teamwork
Teams: More Than Just a Group
Developing Teamwork Competencies
Trust: A Key Ingredient of Teamwork
Self-Managed Teams
Virtual Teams
Threats to Group and Team Effectiveness
Groupthink
Social Loafing
Decision Making: How Individuals and Groups Arrive at Decisions
Models of Decision Making
The Rational Model
Simon's Normative Model
Dynamics of Decision Making
Improving Decision Making through Effective Knowledge Management
General Decision-Making Styles
Escalation of Commitment
Creativity
Group Decision Making
Group Involvement in Decision Making
Advantages and Disadvantages of Group-Aided Decision Making
Participative Management
Group Problem-Solving Techniques
Conflict and Negotiation: Why Conflict Arises and What to Do about It
A Modern View of Conflict
A Conflict Continuum
Functional versus Dysfunctional Conflict
Antecedents of Conflict
Why People Avoid Conflict
Desired Outcomes of Conflict
Major Forms of Conflict
Personality Conflicts
Intergroup Conflict
Cross-Cultural Conflict
Managing Conflict
Programming Functional Conflict
Alternative Styles for Handling Dysfunctional Conflict
Third-Party Interventions: Alternative Dispute Resolution
Negotiating
Basic Types of Negotiation
Added-Value Negotiation
Applying Negotiation Skills: How to Negotiate Your Pay and Benefits
Managing Processes of Organizations
Communication: How to Get Messages Across-Online and Off
Dimensions of the Communication Process
A Perceptual Process Model of Communication
Communication Distortion between Managers and Employees
Interpersonal Communication
Assertiveness, Aggressiveness, and Nonassertiveness
Sources of Nonverbal Communication
Active Listening
Communication Styles of Women and Men
Communication in the Computerized Information Age
Internet, Intranets, and Extranets
Electronic Mail and Instant Messaging
Blogs
Videoconferencing
Group Support Systems
Telecommuting
Barriers to Effective Communication
Process Barriers
Personal Barriers
Cultural Barriers: High- and Low-Context Cultures
Physical Barriers
Semantic Barriers
Power and Politics: How People Influence One Another
Influencing Others
Generic Influence Tactics
Influence Outcomes
Practical Research Insights
Strategic Alliances and Reciprocity
Social Power and Empowerment
Bases of Power
Practical Lessons from Research
Employee Empowerment
Organizational Politics and Impression Management
Definition and Domain of Organizational Politics
Impression Management
Keeping Organizational Politics in Check
Leadership: What Makes an Effective Leader
What Does Leadership Involve?
Trait and Behavioral Theories of Leadership
Trait Theory
Behavioral Styles Theory
Situational Theories
Fiedler's Contingency Model
Path-Goal Theory
The Full-Range Model of Leadership: From Transactional to Transformational Leadership
How Transformational Leadership Transforms Followers
Research and Managerial Implications
Additional Perspectives on Leadership
International Leadership: Lessons from the GLOBE Project
The Leader-Member Exchange Model of Leadership
Shared Leadership
Servant-Leadership
Level 5 Leadership
Meeting Organizational Challenges
Organizational Culture: How Organizations Create and Transmit a Culture
Organizational Culture: Definition and Context
Dynamics of Organizational Culture
Layers of Organizational Culture
Functions of Organizational Culture
Types of Organizational Culture
Outcomes Associated with Organizational Culture
How Cultures Are Embedded in Organizations
The Organizational Socialization Process
Phases of Organizational Socialization
Practical Application of Socialization Research
Embedding Organizational Culture through Mentoring
Functions of Mentoring
Developmental Networks That Underlie Mentoring
Personal and Organizational Implications
Organizational Design: How a Structure Connects Employees and Tasks
Organizations: Definition and Dimensions
What Is an Organization?
Organization Charts: Dimensions of an Organization's Structure
Organizational Metaphors
Needed: Open-System Thinking
Organizations as Military/Mechanical Bureaucracies
Organizations as Biological Systems
Organizations as Cognitive Systems
Striving for Organizational Effectiveness
Generic Effectiveness Criteria
Mixing Effectiveness Criteria: Practical Guidelines
The Contingency Approach to Designing Organizations
Mechanistic versus Organic Organizations
New-Style versus Old-Style Organizations
Virtual Organizations
Change and Learning Organizations: How to thrive in a Turbulent World
Forces of Change
External Forces
Internal Forces
Models of Planned Change
Lewin's Change Model
A Systems Model of Change
Steps for Leading Organizational Change
Organization Development
Resistance to Change
Why Employees Resist Change
Strategies for Overcoming Resistance to Change
Creating a Learning Organization
Organizational Learning and Learning Organizations
Building an Organization's Learning Capability
Leadership: Foundation of a Learning Organization
Unlearning the Organization
End Notes
Glossary
Index
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