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Sales Force Management

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ISBN-10: 0073529877

ISBN-13: 9780073529875

Edition: 9th 2009

Authors: Mark W. Johnston, Greg W. Marshall

List price: $194.38
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Description:

Sales Force Management, 9e remains the most definitive text in the field today. Mark Johnston and Greg Marshall team up to maintain the quality and integrity of earlier editions while also breaking new ground with relevant new content for the changing field. The familiar framework of this text – from which instructors love to teach – remains the same while relevant, real-world student learning tools and up-to-date sales management theory and application have been added. The framework has been developed to portray sales managers’ activities as three interrelated, sequential processes, each of which influences the various determinants of salesperson performance. The three interrelated parts…    
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Book details

List price: $194.38
Edition: 9th
Copyright year: 2009
Publisher: McGraw-Hill Higher Education
Publication date: 3/28/2008
Binding: Hardcover
Pages: 544
Size: 8.00" wide x 10.00" long x 1.00" tall
Weight: 2.2
Language: English

Greg W. Marshall is the Charles Harwood Professor of Marketing and Strategy in the Roy E. Crummer Graduate School of Business at Rollins College in Winter Park, Florida. He also serves as Vice President for Strategic Marketing for Rollins College. He earned his Ph.D. in Business Administration from Oklahoma State University, taking a marketing major and management minor, and holds a BSBA in marketing and MBA from the University of Tulsa. Prior to joining Rollins, Greg was on the faculty at the University of South Florida, Texas Christian University, and Oklahoma State University. Prior to returning to school for his doctorate, Greg’s managerial industry experience included thirteen…    

Introduction to Sales Management in the Twenty-First Century
Formulation of a Sales Program
The Process of Selling and Buying
Linking Strategies and the Sales Role in the Era of Customer Relationship Management
Organizing the Sales Effort
The Strategic Role of Information in Sales Management
Comprehensive Cases for Part One
Implementation of the Sales Program
Salesperson Performance: Behavior, Role Perceptions, and Satisfaction
Salesperson Performance: Motivating the Sales Force
Personal Characteristics and Sales Aptitude: Criteria for Selecting Salespeople
Sales Force Recruitment and Selection
Sales Training: Objectives, Techniques, and Evaluation
Salesperson Compensation and Incentives
Comprehensive Cases for Part Two
Evaluation and Control of the Sales Program
Cost Analysis
Evaluating Salesperson Performance
Comprehensive Cases for Part Three
Notes
Case Index
Name Index
Subject Index