ABC's of Relationship Selling Through Service
Edition: 10th 2009
List price: $132.81
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Description: ABC's of Relationship Selling, 10/e trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This new edition presents a sales process or system in a logical sequence than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leader text brings a comfortable and familiar approach to the Selling discipline.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $132.81
Copyright year: 2009
Publisher: McGraw-Hill School Education Group
Publication date: 1/7/2008
Size: 8.00" wide x 9.75" long x 0.75" tall
|Selling as a Profession|
|The Life, Times, and Career of the Professional Salesperson|
|Ethics First...Then Customer Relationships|
|Preparation For Relationship Selling|
|The Psychology of Selling: Why People Buy|
|Communication for Relationship Building: It's Not All Talk|
|Sales Knowledge: Customers, Products, Technologies|
|The Relationship Selling Process|
|Prospecting: The Lifeblood of Selling|
|Planning the Sales Call Is a Must!|
|Carefully Select Which Sales Presentation Method to Use|
|Begin Your Presentation Strategically|
|Elements of a Great Sales Presentation|
|Welcome Your Prospects Objections|
|Closing Begins the Relationship|
|Service and Follow-Up for Customer Retention|
|Time and Territory Management: Key to Success|
|Time, Territory, and Self-Management: Keys to Success|
|Sales Call Role Plays|
|Personal Selling Experiential Exercises|
|Answers to Crossword Puzzles Glossary of Selling Terms Notes Photo Credits and Acknowledgments|