Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Name: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Price: 5.77 USD
Availability: InStock
ISBN: 9780071830607

ISBN-10: 007183060X

ISBN-13: 9780071830607

Edition: 2nd 2013

Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield

List price: $28.99

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The highly anticipated new edition of the "New York Times" bestseller "Crucial Confrontations"Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable, they sap up to 50% of organizational performance and account for 90% of divorces.Retitled "Crucial Accountability," this updated version of "Crucial Confrontations" offers the tools for improving relationships in the workplace and in life, and resplving all these problems--permanently."Includes updated case studies and new research findings"Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc., and…

Book details

List price: $28.99
Edition: 2nd
Copyright year: 2013
Publisher: McGraw-Hill Education
Publication date: 6/16/2013
Binding: Hardcover
Pages: 304
Size: 6.20" wide x 9.30" long x 0.90" tall
Weight: 1.452

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan,andAl Switzlerare the cofounders of VitalSmarts, an innovator in best practices training products and services that has trained over two million people and worked with more than 300 of the Fortune 500 companies.



Foreword


Preface


Acknowledgments


Introduction: What Is Crucial Accountability? And Who Cares?



Work on Me First What to Do Before an Accountability Conversation



Choose What and If How to Know What Conversation to Hold and If You Should Hold It



Master My Stories How to Get Your Head Right Before Opening Your Mouth



Create Safety What to Do During an Accountability Conversation



Describe the Gap How to Start an Accountability Conversation



Make It Motivating How to Help Others Want to Take Action



Make It Easy How to Make Keeping Commitments (Almost) Painless



Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk



Move to Action What to Do After an Accountability Conversation



Agree on a Plan and Follow Up How to Gain Commitment and Move to Action



Put It All Together How to Solve Big, Sticky, Complicated Problems



The 12 "Yeah-Buts" How to Deal with the Truly Tough



Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills



Six-Source Diagnostic Questions The Six-Source Model



When Things Go Right



Discussion Questions for Reading Groups


Notes


Index