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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

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ISBN-10: 007183060X

ISBN-13: 9780071830607

Edition: 2nd 2013

Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield

List price: $28.99
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The highly anticipated new edition of the "New York Times" bestseller "Crucial Confrontations"Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable, they sap up to 50% of organizational performance and account for 90% of divorces.Retitled "Crucial Accountability," this updated version of "Crucial Confrontations" offers the tools for improving relationships in the workplace and in life, and resplving all these problems--permanently."Includes updated case studies and new research findings"Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc., and…    
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Book details

List price: $28.99
Edition: 2nd
Copyright year: 2013
Publisher: McGraw-Hill Education
Publication date: 6/16/2013
Binding: Hardcover
Pages: 304
Size: 6.20" wide x 9.30" long x 0.90" tall
Weight: 1.452

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan,andAl Switzlerare the cofounders of VitalSmarts, an innovator in best practices training products and services that has trained over two million people and worked with more than 300 of the Fortune 500 companies.

Introduction: What Is Crucial Accountability? And Who Cares?
Work on Me First What to Do Before an Accountability Conversation
Choose What and If How to Know What Conversation to Hold and If You Should Hold It
Master My Stories How to Get Your Head Right Before Opening Your Mouth
Create Safety What to Do During an Accountability Conversation
Describe the Gap How to Start an Accountability Conversation
Make It Motivating How to Help Others Want to Take Action
Make It Easy How to Make Keeping Commitments (Almost) Painless
Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk
Move to Action What to Do After an Accountability Conversation
Agree on a Plan and Follow Up How to Gain Commitment and Move to Action
Put It All Together How to Solve Big, Sticky, Complicated Problems
The 12 "Yeah-Buts" How to Deal with the Truly Tough
Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills
Six-Source Diagnostic Questions The Six-Source Model
When Things Go Right
Discussion Questions for Reading Groups