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Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, with a Foreword by Martha Mendoza

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ISBN-10: 0071813047

ISBN-13: 9780071813044

Edition: 2013

Authors: Geoffrey Tumlin

List price: $37.95
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Description:

Play dumb. Be boring. Don't solve problems. Respond with weakness . . .Proven counterintuitive ways for communicating meaningfully and productively in today’s oversaturated digital environmentStop Talking, Start Communicatingturns conventional wisdom on its head to help you navigate a world dominated by powerful technological devices that are eroding our vital communication skills.Quick, cheap, and easy means of "staying connected" come with dangerous consequences. They discourage reflection, restraint, and thoughtfulness, offer little incentive to get a message right the first time, and facilitate the constant interruptions and distractions that dramatically multiply conversational…    
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Book details

List price: $37.95
Copyright year: 2013
Publisher: McGraw-Hill Education (Australia) Pty Limited
Publication date: 7/23/2013
Binding: Paperback
Pages: 256
Size: 8.30" wide x 8.90" long x 0.50" tall
Weight: 0.792
Language: English

Foreword
Introduction
Back Up to Go Forward
We are neglecting three vital communication habits
Invert Your Expectations
Expect less from technology and more from people
Lose Your "Friends"
Important relationships are being trumped by people you barely know
Stop Talking
Hypercommunication is the problem, not the solution
Don't Be Yourself
It's an excuse for Neanderthal behavior
Play Dumb
Don't pin the tail on the donkey
Question Your Questions
Many questions make conversations worse
Ignore Your (Telltale) Heart
It wants you to talk without a plan
Don't Solve Problems
You are messing around with far too many issues already
Blow Things Off
Protect what matters by letting go of what doesn't
Let Difficult People Win
Stop trying to impose your will on tough communicators
Respond with Weakness
Bring a stick to a knife fight
Change Your Change Plan
Do last what you want to do first
Take Things Off the Table
Just because you can talk about something doesn't mean that you should
Be Boring
Most conversations are exciting for all the wrong reasons
Give People What They Want
Few things connect like a story
Notes
Recommended Reading
Acknowledgments
Index