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| Preface | |
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| Simple Steps to a Faster Hospital | |
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| Goal: Accelerate the Patient's Experience of Healthcare | |
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| A Faster Emergency Department in Five Days | |
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| Faster Door-to-Balloon (D2B or DTB) Time in Five Days | |
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| A Faster Operating Room in Five Days | |
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| Faster Medical Imaging in Five Days | |
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| A Faster Lab in Five Days | |
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| A Faster Nursing Unit in Five Days | |
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| The Problem Isn't Where You Think It Is | |
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| Take the Domino's Challenge | |
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| How to Get a Faster Hospital in Five Days | |
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| Lean for Accelerated Patient Flow | |
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| Mind the Gap | |
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| Value-Stream Mapping | |
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| If They Can Do It in Botswana | |
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| The Fast Eat the Slow | |
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| Core Score | |
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| Speed Saves Lives | |
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| You Already Understand Lean | |
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| The Power Laws of Speed | |
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| Economies of Speed | |
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| The Toyota Production System | |
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| Core Ideas of Lean | |
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| The Lean Mindset | |
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| The Seven Speed Bumps of Lean | |
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| The Five S's | |
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| Value-Stream Mapping | |
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| Pull versus Push | |
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| Redesign for One-Piece Flow | |
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| Lean Tools | |
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| Walking Is Waste | |
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| Lean Principle-Load Leveling | |
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| Lean Principle-Minimize Inventory | |
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| Theory of Constraints (TOC) | |
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| Get the Idea? | |
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| Simple Steps to a Better Hospital | |
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| A Better Emergency Department (ED) in Five Days | |
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| A Better Clinical Staff in Five Days | |
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| A Better Operating Room (OR) in Five Days | |
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| A Better Pharmacy | |
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| Better Order Accuracy in Five Days | |
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| Better Medical Imaging in Five Days | |
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| A Better Lab in Five Days | |
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| A Better Nursing Unit in Five Days | |
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| Better Diagnoses | |
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| A Better Intensive-Care Unit (ICU) in Five Days | |
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| Misuse of Antibiotics | |
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| Bar Codes Bust Medication Errors | |
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| The Problem Isn't Where You Think It Is | |
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| I Pledge Allegiance to Science and Evidence | |
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| Simple Steps to a Better Hospital in Five Days | |
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| Reducing Defects with Six Sigma | |
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| Invisible Low-Hanging Fruit | |
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| Six Sigma's Problem-Solving Process | |
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| Getting to Lean Six Sigma | |
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| Key Tools for Defect Reduction | |
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| Problem-Solving Process | |
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| The 4-50 Rule | |
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| Six Sigma Tar Pits | |
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| Become a Lean Six Sigma Detective | |
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| Mistakes, Defects, and Errors | |
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| Measurement Simplicity | |
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| Accidents Don't Just Happen | |
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| Analysis Is Easy … If You Know What to Look For | |
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| Simple Steps to a Cheaper (More Profitable) Hospital | |
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| Faster + Better = Cheaper and More Profitable! | |
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| Reducing Denied Claims in Five Days | |
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| Reducing Rejected Claims in Five Days | |
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| Reducing Appealed Claims in Five Days | |
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| How to Get a Cheaper (More Profitable) Hospital in Five Days | |
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| Insights | |
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| Conclusion | |
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| Six Sigma for Hospitals | |
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| Double Your Profits | |
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| Manufacturing and Service | |
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| Tricks of the Trade | |
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| The Faster, Better, Cheaper Toolkit | |
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| Every Business Has Two Sources of Cash Row | |
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| Every Business Process Has Three Big Leaks | |
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| Every Business Has Two Improvement Focuses | |
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| The Universal Improvement Method | |
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| Lean Six Sigma | |
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| Excel Power Tools for Lean Six Sigma | |
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| The QI Macros for Excel | |
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| The QI Macros Are Easy to Use | |
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| QI Macros Introduction | |
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| Power Tools for Lean Six Sigma | |
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| Analyzing Customer Service Data Hidden in Trouble-Reporting Systems | |
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| Setting Up Your Data in Excel | |
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| Data Collection and Measurement for Six Sigma | |
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| Mistake-Proof Data Collection | |
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| Troubleshooting Problems | |
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| Technical Support | |
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| Chartjunk | |
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| Get the Idea? | |
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| Is There an Improvement Project in My Data? | |
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| Data Mining with Excel and the QI Macros PivotTable Wizard | |
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| Word Count | |
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| PivotTable Wizard | |
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| Get the Idea? | |
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| Sustaining Improvement | |
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| Process Flowchart | |
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| Control Charts for Sustaining the Improvement | |
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| Control Plan | |
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| Laser-Focused Process Innovation | |
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| Focusing the Improvement Effort | |
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| Critical-to-Quality Indicators (CTQs) | |
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| SIPOC | |
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| Balanced Scorecard | |
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| Quality Management Systems | |
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| Statistical Tools for Lean Six Sigma | |
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| Hypothesis Testing | |
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| Hypothesis Testing for Variation | |
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| Hypothesis Testing for Means | |
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| Analysis of Variance | |
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| Are Your Data Normal? | |
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| Tests of Proportion | |
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| Chi-Square Tests in Excel | |
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| Determining Sample Sizes | |
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| Conclusion | |
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| Implementing Lean Six Sigma in Hospitals | |
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| Excuses, Excuses, Excuses | |
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| Decisive Force | |
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| Crisis Junkies | |
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| Minor in Major Things | |
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| Getting the Right People Involved with Lean Six Sigma | |
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| The Improvement Mindset | |
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| Talent versus Process | |
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| New CEOs Can Kill Lean Six sigma | |
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| Be a Money Belt | |
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| Our Reward Systems Are Broken | |
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| Barriers to Lean Six Sigma | |
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| Here's My Point | |
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| Management by Quality (MBQ) | |
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| Why Do Six Sigma Teams Fail? | |
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| �Bridezilla� Meets Lean Six Sigma | |
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| Here's My Point | |
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| Making Lean Six Sigma Successful | |
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| What's Wrong with Most Lean Sue Sigma Training? | |
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| Are You a Lean Six Sigma Salmon? | |
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| Risk-Free Way to Implement Lean Six Sigma | |
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| Can Lean Six Sigma Kill Your Hospital? | |
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| Assets and Liabilities | |
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| Innovation Rules | |
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| Religion of Reuse | |
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| Conflicting Goals | |
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| Honor Your Progress | |
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| The Hard Work Is Soft | |
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| Lean Six Sigma Roles | |
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| Get a Faster, Better, Cheaper Hospital | |
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| Bibliography | |
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| Index | |