Building Engaged Team Performance Align Your Processes and People to Achieve Game-Changing Business Results

ISBN-10: 0071742263

ISBN-13: 9780071742269

Edition: 2011

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Book details

List price: $49.95
Copyright year: 2011
Publisher: McGraw-Hill Professional Publishing
Publication date: 9/21/2010
Binding: Hardcover
Pages: 240
Size: 6.25" wide x 9.25" long x 1.25" tall
Weight: 1.188
Language: English

Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

Prologue: The GPS Story
Engaged Team Performance, What and Why
Engaged Team Performance at a Glance
"As the Pendulum Swings"-A Brief History of Adventures in Business Improvement
From the Outside In: Understanding the Customer Experience
Individual Goals: What You Measure Is What You Get
Is it Process or Performance? Both!
Changing Process: The GPS Story and the Power of Lean Six Sigma
Power to the People: Facilitation and the Cycle of Change
The Right Performance Metrics: Effectiveness and Efficiency
Team Goals
The Fluid Organization of the Future: Making the Transformation to ETP
Expectations, Rewards, and the Motivation to Excel
The New Age of Collaboration: New Paradigms in Organization and Competition
Deploying Engaged Team Performance within Your Organization
Eight Steps to Deploying Engaged Team Performance in Your Organization
The Path Forward
The Role of Senior Leadership in Enabling Engaged Team Performance
Breakthrough: The Future of Engaged Team Performance
Appendix: The GPS Case Study
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