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High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition

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ISBN-10: 0071741410

ISBN-13: 9780071741415

Edition: 2nd 2010

Authors: Steven J. Spear

List price: $32.00
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Book details

List price: $32.00
Edition: 2nd
Copyright year: 2010
Publisher: McGraw-Hill Education
Publication date: 5/3/2010
Binding: Hardcover
Pages: 432
Size: 6.50" wide x 9.50" long x 1.25" tall
Weight: 1.694
Language: English

Steven J. Spear, five-timewinner of the Shingo Prizeand recipient of the McKinseyAward, is a senior lecturerat MIT and former assistantprofessor at Harvard. Asenior fellow at the Institute for HealthcareImprovement, he is the author of numerousarticles appearing in academic and tradepublications, including the Harvard BusinessReview and The New York Times.

Preface
Foreword
Acknowledgments
Getting to the Front of the Pack
Complexity: The Good News and the Bad News
How Complex Systems Fail
How Complex Systems Succeed
High Velocity Under the Sea, in the Air, and on the Web
Capability 1: System Design and Operation
Capability 2: Problem Solving and Improvement
Capability 3: Knowledge Sharing
Capability 4: Developing High-Velocity Skills in Others
High-Velocity Crisis Recovery
Creating High-Velocity Health-Care Organizations
Conclusion
Epilogue
References
Notes
Index