Manager's Guide to Operations Management

ISBN-10: 0071627995

ISBN-13: 9780071627993

Edition: 2010

Authors: John Kamauff

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Book details

List price: $29.95
Copyright year: 2010
Publisher: McGraw-Hill Education
Publication date: 10/13/2009
Binding: Paperback
Pages: 272
Size: 6.00" wide x 8.75" long x 1.00" tall
Weight: 0.792
Language: English

Dr. John Kamauff is a principal with Archstone Consulting specializing in supply chain management and strategic sourcing.

Preface
Operations Management: Combining Art, Science, and Good Shoes
We Are All Operations Managers
Planning
Implementing the Plans
Monitoring the Processes
Operations Management: The Big Picture
Operations Strategy
Operations Manager's Checklist for Chapter 1
Product Design and Process Development: Build It Right and They Will Come
Operations Management and the Team
Goods vs. Services
Product Design
Process Selection
Process Analysis
Process Performance Metrics
Operations Manager's Checklist for Chapter 2
Improving Production Processes: The Best Keeps Getting Better
Process for Improving Processes
Theory of Constraints
Operations Manager's Checklist for Chapter 3
Quality and Operations Management: The Journey Without End
What Is Quality?
How Do You Ensure Quality?
Six Sigma for Quality Improvement
Six Sigma Methodology
Design for Six Sigma
Continuous Improvement
Operations Manager's Checklist for Chapter 4
Lean Thinking (and Doing)
Lean Production, Lean Thinking, Lean Principles
Principle 1-Value
Principle 2-Value Stream
Principle 3-Flow
Principle 4-Pull
Principle 5-Perfection
Beyond the Five Principles
Operations Manager's Checklist for Chapter 5
Operations Management as a System: Supply Chain-The Tie That Binds and Creates Value
Supply Chain
Supply Chain Strategy
Supply Chain Management Basics
Managing Relationships
Power of Information
Metrics
Operations Manager's Checklist for Chapter 6
Managing Projects: Creating the Light at the End of the Tunnel
Creating "Unique Products or Services"
Using a Systematic Approach
Project Phase 1-Initiating
Project Phase 2-Planning
Project Phases 3 and 4-Executing and Controlling
Project Phase 5-Closing
Operations Manager's Checklist for Chapter 7
Forecasting, Planning, and Scheduling: Taking the Guesswork Out of Guesswork
Demand
Forecasting
Aggregate Planning
Scheduling
Operations Manager's Checklist for Chapter 8
Sourcing, Procurement, Logistics, and Outsourcing: Find It, Get It, and Keep It!
Sourcing and Procurement
Outsourcing
Logistics and Distribution
Operations Manager's Checklist for Chapter 9
Inventory Management: The Good, the Bad, and the Ugly
What Does "Inventory" Really Mean?
Inventory Management
Calculating Inventory Value and Costs
Reducing Inventory
Monitoring and Maintaining Inventory
Keeping Track of Inventory
Protecting Inventory
Keeping Score on the Use of Inventory
Operations Manager's Checklist for Chapter 10
Operations Technology: Paving the Way Operations Should Work
Technology Overview
Operations Technology Review
Information Technology (IT) Strategy
Conclusion
Operations Manager's Checklist for Chapter 11
Corporate Social Responsibility: Saving the Planet Is Good Business
The Basics
Green Operations
Going Green
Global Green Developments
Operations Manager's Checklist for Chapter 12
The Role of the Operations Manager: Using Science and Art to Meet the Challenges Ahead
The Challenges Ahead
Conclusion
Operations Manager's Checklist for Chapter 13
Index
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