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| Preface | |
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| Operations Management: Combining Art, Science, and Good Shoes | |
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| We Are All Operations Managers | |
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| Planning | |
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| Implementing the Plans | |
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| Monitoring the Processes | |
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| Operations Management: The Big Picture | |
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| Operations Strategy | |
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| Operations Manager's Checklist for Chapter 1 | |
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| Product Design and Process Development: Build It Right and They Will Come | |
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| Operations Management and the Team | |
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| Goods vs. Services | |
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| Product Design | |
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| Process Selection | |
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| Process Analysis | |
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| Process Performance Metrics | |
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| Operations Manager's Checklist for Chapter 2 | |
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| Improving Production Processes: The Best Keeps Getting Better | |
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| Process for Improving Processes | |
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| Theory of Constraints | |
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| Operations Manager's Checklist for Chapter 3 | |
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| Quality and Operations Management: The Journey Without End | |
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| What Is Quality? | |
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| How Do You Ensure Quality? | |
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| Six Sigma for Quality Improvement | |
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| Six Sigma Methodology | |
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| Design for Six Sigma | |
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| Continuous Improvement | |
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| Operations Manager's Checklist for Chapter 4 | |
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| Lean Thinking (and Doing) | |
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| Lean Production, Lean Thinking, Lean Principles | |
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| Principle 1-Value | |
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| Principle 2-Value Stream | |
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| Principle 3-Flow | |
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| Principle 4-Pull | |
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| Principle 5-Perfection | |
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| Beyond the Five Principles | |
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| Operations Manager's Checklist for Chapter 5 | |
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| Operations Management as a System: Supply Chain-The Tie That Binds and Creates Value | |
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| Supply Chain | |
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| Supply Chain Strategy | |
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| Supply Chain Management Basics | |
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| Managing Relationships | |
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| Power of Information | |
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| Metrics | |
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| Operations Manager's Checklist for Chapter 6 | |
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| Managing Projects: Creating the Light at the End of the Tunnel | |
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| Creating "Unique Products or Services" | |
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| Using a Systematic Approach | |
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| Project Phase 1-Initiating | |
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| Project Phase 2-Planning | |
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| Project Phases 3 and 4-Executing and Controlling | |
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| Project Phase 5-Closing | |
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| Operations Manager's Checklist for Chapter 7 | |
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| Forecasting, Planning, and Scheduling: Taking the Guesswork Out of Guesswork | |
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| Demand | |
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| Forecasting | |
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| Aggregate Planning | |
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| Scheduling | |
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| Operations Manager's Checklist for Chapter 8 | |
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| Sourcing, Procurement, Logistics, and Outsourcing: Find It, Get It, and Keep It! | |
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| Sourcing and Procurement | |
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| Outsourcing | |
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| Logistics and Distribution | |
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| Operations Manager's Checklist for Chapter 9 | |
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| Inventory Management: The Good, the Bad, and the Ugly | |
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| What Does "Inventory" Really Mean? | |
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| Inventory Management | |
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| Calculating Inventory Value and Costs | |
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| Reducing Inventory | |
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| Monitoring and Maintaining Inventory | |
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| Keeping Track of Inventory | |
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| Protecting Inventory | |
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| Keeping Score on the Use of Inventory | |
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| Operations Manager's Checklist for Chapter 10 | |
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| Operations Technology: Paving the Way Operations Should Work | |
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| Technology Overview | |
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| Operations Technology Review | |
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| Information Technology (IT) Strategy | |
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| Conclusion | |
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| Operations Manager's Checklist for Chapter 11 | |
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| Corporate Social Responsibility: Saving the Planet Is Good Business | |
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| The Basics | |
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| Green Operations | |
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| Going Green | |
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| Global Green Developments | |
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| Operations Manager's Checklist for Chapter 12 | |
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| The Role of the Operations Manager: Using Science and Art to Meet the Challenges Ahead | |
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| The Challenges Ahead | |
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| Conclusion | |
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| Operations Manager's Checklist for Chapter 13 | |
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| Index | |