New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Name: New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Availability: InStock
ISBN: 9780071548335

ISBN-10: 0071548335

ISBN-13: 9780071548335

Edition: 2008

Authors: Joseph A. Michelli

List price: $33.00

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Book details

List price: $33.00
Copyright year: 2008
Publisher: McGraw-Hill Education
Publication date: 7/4/2008
Binding: Hardcover
Pages: 304
Size: 6.30" wide x 8.60" long x 1.10" tall
Weight: 1.034



Foreword



Acknowledgments



The Ritz-Carlton Experience



Define and Refine



Set the Foundation: Communicating Core Identity and Culture



Be Relevant



Empower through Trust



Select-Don't Hire



It's a Matter of Trust



It's Not about You



Build a Business Focused on Others



Support Frontline Empathy



Deliver Wow!



Wow: The Ultimate Guest Experience



Turn Wow into Action



Leave a Lasting Footprint



Aspire, Achieve, Teach



Sustainability and Stewardship


Conclusion: A Lasting Impression


Notes


Sources


Index