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| Introduction | |
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| The Evolving Healthcare Delivery System | |
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| Rules and Regulations in the Healthcare System | |
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| Publicly Operated vs. Privately Operated Healthcare Facilities | |
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| Organizational Structure of a Healthcare Facility | |
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| Challenges Facing Hospitals | |
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| Challenges Facing Long-Term Care Facilities | |
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| Challenges Facing Residential Care Facilities | |
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| Challenges Facing Ambulatory Care Centers | |
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| Challenges Facing Home Healthcare Agencies | |
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| Challenges Facing Managed Care Organizations | |
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| Challenges Facing Preferred Provider Organizations | |
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| Work Rules and Unions | |
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| Quiz | |
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| Nursing Leadership and Management | |
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| Nurse Management: A Look Back | |
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| Nurse Manager Roles and Management Styles | |
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| Nursing Leadership | |
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| Standards of Practice of Professional Performance | |
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| Emotional Intelligence | |
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| Quiz | |
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| Nursing Care Delivery Models and Staffing | |
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| What Is a Nursing Care Delivery Model? | |
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| Staffing | |
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| Union and Union Contracts | |
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| Quiz | |
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| Delegation and Supervision | |
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| Crunch Time-The Pressure to Do More with Fewer Staff | |
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| What Is Delegation? | |
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| What Is Supervision? | |
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| Quiz | |
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| Effective Communication and Conflict Resolution | |
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| The Art of Communication | |
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| Conflict Resolution | |
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| Quiz | |
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| Policy | |
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| What Is a Policy | |
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| Creating a Policy | |
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| Work Rules and Policy | |
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| When a Policy Is Not a Policy | |
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| Enforcing Policy | |
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| Policy and Power | |
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| Quiz | |
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| Legal Issues | |
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| Legal Environment | |
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| Legally Prepared | |
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| Nurse Practice Acts | |
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| Exposure to Legal Claims | |
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| Living Wills and Durable Power of Attorney | |
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| Health Insurance Portability and Accountability Act | |
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| Medical Orders | |
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| Personnel Law | |
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| Quiz | |
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| Healthcare Economics | |
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| Basic Economics | |
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| The Development of the Unique U.S. Healthcare Economy | |
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| The Business of Healthcare | |
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| Nurse Managers and Healthcare Economics | |
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| Quiz | |
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| Budget Planning and Financial Management | |
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| Financial Structure of a Healthcare Facility | |
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| The Nurse Manager's Fiscal Responsibilities | |
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| Quiz | |
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| Unions, Management, and Employee Relations | |
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| The Changing Labor Environment | |
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| Provoking Unionization | |
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| Unionizing | |
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| Pros and Cons of a Union | |
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| Collective Bargaining | |
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| Negotiating | |
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| The Collective Bargaining Agreement | |
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| On Strike | |
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| Contract Signing | |
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| The Workplace Changes | |
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| Discipline, Suspension, and Terminations | |
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| Quiz | |
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| Time Management | |
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| How Do You Use Your Time? | |
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| It's a Matter of Time | |
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| Schedules | |
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| Time Wasters | |
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| Productive Meetings | |
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| Quiz | |
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| Nursing Informatics and Measurement | |
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| What Is Informatics? | |
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| What Is Measurement? | |
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| Electronic Informatics and Measurement | |
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| Nursing Informatics | |
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| Electronic Medical Record | |
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| Technology 101 | |
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| Nursing Informatics Applications in Home Healthcare | |
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| The Informatics Team | |
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| Quiz | |
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| Risk Management | |
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| What Is Risk Management? | |
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| Managing Risk | |
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| The Incident Report | |
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| Common Risk Exposures | |
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| The Risk Management Department | |
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| The Nurse Manager and Managing Risk | |
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| Quiz | |
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| Managing Scarce Resources | |
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| What Is a Scarce Resource? | |
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| Causes of Scarce Resources | |
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| Managing Scarce Resources Using Technology | |
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| Managing Scarce Resources Through Better Organization | |
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| Strategies for Managing Scarce Nonhuman Resources | |
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| Quiz | |
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| Answers | |
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| Index | |