Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

ISBN-10: 0071446524

ISBN-13: 9780071446525

Edition: 2005

Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Tom Peters

List price: $16.95
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This text addresses best-practice skills for facing the let-downs, disappointments and both minor and major betrayals that we encounter. It provides readers with the tools they need to resolve touchy, controversial and complex issues.
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Book details

List price: $16.95
Copyright year: 2005
Publisher: McGraw-Hill Companies, The
Publication date: 8/26/2004
Binding: Paperback
Pages: 284
Size: 6.00" wide x 9.00" long x 1.00" tall
Weight: 1.144

Tom Peters, public speaker and author, graduated from Cornell University and received a M.B.A. and Ph.D. from Stanford University. He has also received honorary doctorates from the University of San Francisco and Rhodes College. He was in the U. S. Navy during Vietnam and later served as a senior White House drug abuse advisor (1973-74). He worked for McKinsey & Company from 1974 to 1981. He holds about seventy-five seminars a year and has created and starred in a series of corporate training films. He is the co-author of In Search of Excellence: Lessons from America's Best-Run Companies, which was a New York Times bestseller for three years. This book and subsequent titles have become bestsellers in Europe, Latin America and Asia. Peters contributes to several newspapers and journals, including writing a bimonthly column for Forbes ASAP.

Introduction: What's a Crucial Confrontation? And Who Cares?
Work on Me First: What to Do before a Crucial Confrontation
Choose What and If: How to Know What Crucial Confrontation to Hold and If You Should Hold It
Master My Stories: How to Get Your Head Right before Opening Your Mouth
Confront with Safety: What to Do during a Crucial Confrontation
Describe the Gap: How to Start a Crucial Confrontation
Make It Motivating: How to Help Others Want to Take Action
Make It Easy: How to Make Keeping Commitments (Almost) Painless
Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk
Move to Action: What to Do after a Crucial Confrontation
Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action
Put It All Together: How to Solve Big, Sticky, Complicated Problems
The Twelve "Yeah-Buts": How to Deal with the Truly Tough
Where Do You Stand? A Self-Assessment for Measuring Your Crucial Confrontation Skills
Six-Source Diagnostic Questions: The Six-Source Model
When Things Go Right
Discussion Questions for Reading Groups
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