John H. Zenger, D.B.A., is theCEO of Zenger Folkman, a firmthat brings empirical research, innovativedevelopment methods,and software tools to leadershipdevelopment. He is a member of the HRDHall of Fame and has authored or coauthoredeight books and 50 articles on leadership,productivity, and teams.Joseph R. Folkman, Ph.D., ispresident of Zenger Folkman. Heis an authoritative voice on thesubject of developing and usingemployee surveys to create organizationalchange and 360-degree feedbackassessment for individual development. Heis a frequent keynote speaker and conferencepresenter on a variety of topics regarding leadership,feedback, and organizational change.Scott K. Edinger is executivevice president of Zenger Folkman,where he consults with Fortune500 companies to initiate and implementlarge-scale performanceimprovement and leadership initiatives. Heis an expert in helping organizations achievemeasurable business results.