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Preface | |
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What a Six Sigma Project Team Needs to Know Before It Gets Started | |
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The Six Sigma System | |
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What Is Six Sigma? | |
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System Alignment: Tracking the Xs and Ys | |
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Six Ingredients of Six Sigma | |
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Moving Forward | |
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Eyes on the Prize: Using Six Sigma Teams as a Learning Tool | |
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Three Ways to Six Sigma | |
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Process Improvement: Finding Targeted Solutions | |
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Process Design/Redesign | |
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Process Management for Six Sigma Leadership | |
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Using All Three Strategies | |
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Choosing a Six Sigma Approach | |
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Organizing for Six Sigma | |
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The Leadership Group or Council | |
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Project Sponsors and Champions | |
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The Implementation Leader | |
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The Six Sigma Coach (Master Black Belt) | |
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The Team or Project Leader (Black Belt) | |
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Team Members | |
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The Process Owner | |
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Black Belts, Master Black Belts, and Green Belts | |
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Conclusion | |
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Selecting Winning Six Sigma Projects | |
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Start Simply When Learning a New Language | |
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Three Project Selection Essentials | |
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Project Selection Process | |
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Do's and Don'ts When Selecting Projects | |
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A Basic Toolkit for Team Leaders | |
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Understanding Team Dynamics: The Evolution of Six Sigma Teams | |
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Facilitation Skills | |
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Meeting Tips for Six Sigma Teams | |
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Basic Discussion Skills | |
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Data Collection: The Right Tool for the Right Time | |
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Organizational Communication | |
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Getting Started | |
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First Team Meeting Agenda | |
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The Path Forward | |
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Leading a Six Sigma Project Team Through DMAIC | |
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The Define Stage | |
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Define the Opportunity | |
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Update and Expand Your DMAIC Project Charter | |
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Charter Do's and Don'ts | |
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Identify Customer Requirements | |
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Defining Requirements Do's and Don'ts | |
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Identifying and Documenting the Process | |
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SIPOC Do's and Don'ts | |
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Finishing Your Define Work | |
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Power Tools for "Define" | |
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DMAIC Project Charter Worksheet | |
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Problem/Opportunity Statement Worksheet | |
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DMAIC Project Plan Worksheet | |
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Gantt Chart | |
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Project Stakeholder Analysis Worksheet | |
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Service or Output Requirement Instructions | |
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Requirement Statement Worksheet | |
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Kano Analysis Instructions | |
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SIPOC Analysis and Map | |
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Define Completion Checklist | |
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Define Tollgate Preparation Worksheet | |
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The QFD Cycle | |
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Coming Together as a Team | |
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Tips for the Forming Stage | |
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Troubleshooting and Problem Prevention for Define | |
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The Measure Stage | |
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Measuring Process Performance | |
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Basic Measurement Concepts | |
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Two Components of Measure | |
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Getting Ready for Analyze | |
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Power Tools for "Measure" | |
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Measurement Planning Worksheet | |
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CTQ Tree | |
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Stratification Factors | |
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Measurement Assessment Tree | |
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Operational Definition Worksheet | |
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Process and Population Sampling | |
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Daily and Weekly Sampling Charts | |
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Checksheet Development Instructions | |
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Sigma Calculation Worksheet | |
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Proportion Defective and Yield Calculation Instructions | |
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Cost of Poor Quality (COPQ) Calculations | |
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Measure Checklist | |
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Tollgate Preparation Worksheet | |
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Tracking Long-Term Variation and Process Shifts | |
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Guiding the Six Sigma Team in the Measure Stage | |
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The Anatomy of Team Storming | |
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Troubleshooting and Problem Prevention for Measure | |
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Measure Do's and Don'ts | |
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The Analyze Stage | |
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Analyzing Data and Investigating Causes | |
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Becoming a Defect Detective | |
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Data Analysis: Exploring | |
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Data Analysis: Generating Hypotheses About Causes | |
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Data Analysis: Verifying Causes | |
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Process Analysis: Exploring | |
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Process Analysis: Generating Hypotheses About Causes | |
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Process Analysis: Verifying Causes | |
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Advanced Analytical Tools | |
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Getting Ready for Improve | |
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Power Tools for "Analyze" | |
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Pareto Analysis and Chart | |
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Run Chart, Trend Chart, Time Plot | |
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Histogram or Frequency Plot | |
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Cause-and-Effect Analysis (Fishbone or Ishikawa Diagram) | |
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Relations Diagram | |
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Scatter Plot or Correlation Diagram | |
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Stratified Charts | |
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Process Manipulation/Experimentation Worksheet | |
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Detailed Process Maps or Flowcharts | |
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Cross-Functional or Deployment Process Map | |
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Process Value and Time Analysis | |
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Analyze Checklist | |
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Analyze Tollgate Preparation Worksheet | |
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Hypothesis Testing: Determining Statistical Significance | |
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Regression and Correlation Analysis | |
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Exploring Complex Relationships: Using Design of Experiments to Screen, Verify, or Quantify Causes | |
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Normal Data and Team Norms | |
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Draw Attention to Team Progress | |
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Build Momentum by Fixing "Low-Hanging Fruit" | |
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Revisit and Update Team Ground Rules | |
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Pay More Attention to How the Team Works Together | |
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Troubleshooting and Problem Prevention for Analyze | |
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The Improve Stage | |
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Improving the Process | |
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Steps to Workable, Effective Solutions | |
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Generate Creative Solution Ideas: Learning to be Practically Impossible | |
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Cook the Raw Ideas: Synthesizing Solution Ideas | |
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Select a Solution | |
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Pilot Test | |
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Implement Full-Scale | |
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Getting Ready for Control | |
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Power Tools for "Improve" | |
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Advanced Creativity Techniques | |
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Assumption Busting | |
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The Practicality Scale | |
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Tree Diagram for Solution Development | |
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Impact/Effort Matrix | |
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Criteria or Decision Matrix | |
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Force Field Analysis | |
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Pilot Planning Checklist | |
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Pilot Testing Debrief | |
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Improve Checklist | |
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Improve Tollgate Preparation Worksheet | |
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FMEA (Failure Modes and Effects Analysis) | |
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Design of Experiments (DOE) | |
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"At Last We're a Team!" | |
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Building Stakeholder Support (The Politics of Successful Change) | |
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If a Tree Falls in the Woods ... | |
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Improving the Team's Own Processes | |
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Troubleshooting and Problem Prevention for Improve | |
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Improve Do's and Don'ts | |
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The Control Stage | |
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Control and Process Management | |
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Discipline | |
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Documenting the Improvement | |
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Keeping Score: Establishing Ongoing Process Measures | |
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Going the Next Step: Building a Process Management Plan | |
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Ending the Project | |
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Power Tools for "Control" | |
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Process Documentation Checklist | |
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Control Charts | |
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Process Management Chart | |
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Response Plan Worksheet | |
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Process Dashboards | |
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Control Checklist | |
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Control Tollgate Preparation Worksheet | |
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Guiding Your Team in the Control Stage | |
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Troubleshooting and Problem Prevention for Control | |
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Control Do's and Don'ts | |
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Six Sigma Process Design/Redesign | |
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Think Before You Act | |
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Implementing a Design/Redesign Project | |
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Before You Begin: Have a Vision | |
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Define the Design/Redesign Goal, Scope, and Requirements | |
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Measure to Establish Baseline Performance | |
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Analyze the Critical Elements | |
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Improve: Designing and Implementing the New Process | |
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Control the New Process | |
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Other Elements of the Design/Redesign Path | |
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Index | |